Apple's "secret" Genius training manual

Gizmodo acquired a copy of the Apple Genius Training Student Workbook. At the Apple Store, computers don't "crash," they "stop responding;" software never has a "bug," it just has an "issue;" and products don't run "hot," just "warm." From Gizmodo: The point of this bootcamp is to fill you up with Genius Actions and Characteristics, … Continue reading Apple's "secret" Genius training manual