Ryanair (officially "the worst of the 100 biggest brands serving the British market") is changing its culture because the board are sick of seeing people weeping in the departure lounge and being harangued at dinner-parties by friends and relatives who hate the airline and refuse to fly it. The airline's latest scandal: charging a neurosurgeon £160 to change his ticket home from Dublin to Leeds, after he explained that he was flying home in a rush because his wife and children had been killed in a housefire.
They've never been quite that horrible with me, but they were bad enough on a 2008 trip to Berlin that I have never flown them since.
He told the Irish Daily Mail that tears were streaming down his face as he tried to explain to staff at Dublin airport why he needed to change to an earlier flight to Birmingham.
But the surgeon said he was told by check-in staff that he would have to pay to change his booking.
He told the newspaper: "I don't want to make a big deal about it but it did shock me. I really did not expect them to charge me.
"I thought, given the circumstances, they might just let me transfer flights, as I had already paid for a return fare."
Leicester fire deaths: Ryanair to refund grieving father
(Image: Staying classy, Ryanair..., Christian Heilmann, CC-BY)
The popular fried chicken sandwich fast food chain Chick-fil-A has long been targeted by pro-human-rights groups for aligning with hate and homophobia.
“Yet another delay” in the Trump administration’s threatened U.S. ban on China’s Huawei technologies, Colin Lecher reports at The Verge.
The China Law Blog (previously) reports on the kinds of questions that western businesses operating in China are raising; China's serious economic downturn and rising authoritarianism have turned the site's normally businesslike posts into a glimpse of a kind of cyberpunk stranger-than-fiction dystopia (for example).
Between all of our apps, streaming devices, Bluetooth speakers, and energy-sucking decorations, paying for utilities each month can be…brutal. In fact, the average household spends roughly $70 a month on the water bill alone. That number might not seem terribly significant, but when you add it up, that’s $840 a year — a pretty significant […]
Seems like no matter what kind of wireless earbud you buy, you’re sacrificing something: Sound for longevity, battery life for durability, the list goes on. Finally, it seems like the tech is starting to come together for the full package in a few newer models. Case in point: These PaMu Slide Bluetooth 5 In-Ear Headphones. […]
If you’re doing any kind of data work, chances are you’re working in Excel. This venerable platform has evolved beyond its roots as a workhorse spreadsheet creator into an essential tool for data analysts and other high-level number crunchers. Want to brush up on this year’s version of the software? There’s no quicker way than […]