"Grumpy Tech Support Man," a stock photograph from Shutterstock.com that seemed appropriate.
Remember that excruciating recorded call between Ryan Block and a Comcast service rep that made the internet rounds last week? Consumerist got their hands on a memo from Comcast's Chief Operating Officer to employees, in which he admits the rep's retention attempts were “painful to listen to,” but that he also “did a lot of what we trained him...to do.”
The memo from Dave Watson in response to the mass internet shaming was posted today to an internal Comcast site for employees to read.
“We are embarrassed by the tone of the call and the lack of sensitivity to the customer’s desire to discontinue service,” says the Comcast COO.
“[W]hile I regret that this incident occurred, the experience that this customer had is not representative of the good work that our employees are doing,” he says.
“That said, it was painful to listen to this call, and I am not surprised that we have been criticized for it.”
Read the full memo here at Consumerist.
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Late last year, Minnesota Attorney General Lori Swanson sued Comcast for lying and lying and lying and lying and lying to the people of Minnesota, all the time, because Comcast is a garbage company, universally loathed by every person who has ever come into contact with them, with the sole exception of FCC Chairman, noted […]
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For the newbie, Python can seem like the most intimidating programming language. After all, it can be used to create everything from simple apps to vast networks of web crawlers. But there are fundamental principles that underlie all the uses of this versatile platform, and you can absorb them all with the Python Master Class […]
Building a website on WordPress has always been easy. But if you really want to make your website stand out from the growing crowd, you’re going to need some help. For our money, a subscription to Storeshock WordPress Themes & Elements does the trick almost as well as having a pro designer by your side […]
These days, there isn’t much our iPhone camera can’t do – except feel like an actual phone. Despite years of steadily increasing resolution and image sensing technology, we’re still taking shots awkwardly with two hands, fumbling for the shutter button. Leave it to an avid photographer to design Shuttercase, a versatile iPhone case that solves […]