Some customers’ devices are showing ‘Connect to iTunes’ after attempting an iOS update or a restore from iTunes on a Mac or PC. This reports as an Error 53 in iTunes and appears when a device fails a security test. This test was designed to check whether Touch ID works properly before the device leaves the factory.
Today, Apple released a software update that allows customers who have encountered this error message to successfully restore their device using iTunes on a Mac or PC.
We apologize for any inconvenience, this was designed to be a factory test and was not intended to affect customers. Customers who paid for an out-of-warranty replacement of their device based on this issue should contact AppleCare about a reimbursement.
Update: Justin Reese from Abstractions writes, "policy changes were implemented last night and additional changes were made this morning." He adds, "The article was also inaccurate from the start by calling the wristbands surveillance devices in the title. They are only used to control access and don't track where users are or have been except […]
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