Over at Medium's WTF? Future of Work publication, our pal Marina Gorbis, exec director of Institute for the Future, and IFTF's Devin Fidler write about why we need new design principles for on-demand work platforms.
Their creators have mastered the discipline of interaction design and brought it to new heights… when it comes to consumer experience. Uber, Munchery, Postmates, and many apps are exquisitely designed, sometimes even addictive for users. They make previously laborious processes effortless and seamless. No hassles with paying, calling, talking. Swipe your phone with a finger and voila: your ride, your meal, your handyman magically appear.
But the apps are not only platforms for consumption. They are quickly becoming our entry points for work, gateways to people’s livelihoods. In this sense, whether or not platform creators realize it, they are engaging in another kind of design, socioeconomic design, the design of systems that people will rely on to structure their work, earnings, daily schedules. And here we find ourselves in the same phase as interaction design was decades ago — the inmates are running the asylum. The stakes, however, are much higher; instead of just convenience, we are talking about people’s livelihoods.
"Design It Like Our Livelihoods Depend on It: 8 Principles for creating on-demand platforms for better work futures"
A few years back, my brother Rick Pescovitz came up with Under The Weather Pods, single-person pop-up shelters. (You may have caught Rick on Shark Tank.) Rick was sick of getting soaked at his kids’ soccer games and was inspired by a portable toilet he saw by the field. Under The Weather Pods are designed […]
Milton Glaser, the graphic designer who defined the visual style of the 1960s and 1970s, has died at age 91 of a stroke. Thanks for all the color, Mr. Glaser. You’ve seen his work everywhere, from the iconic “I ♥ NY” graphic for a 1977 tourism campaign to the incredible poster included in Bob Dylan’s […]
Vox made a good video about the history of the Cooper Black typeface, created in 1919 and still in common use today. There’s a typeface that has made a resurgence in the last couple of years. It’s appeared on hip hop album covers, food packaging, and advertising. Perhaps you know it from the Garfield comics, […]
As the summer surges forward, grilling and evenings in the backyard may be the only serious outdoor excursions many of us take this season. Yet even with all of our current problems, there’s one group who doesn’t care a bit about COVID-19 and will still look to make any trip you make outside into an […]
With all due respect to our vegetarian friends, there might be nothing more intrinsically linked to the 4th of July holiday than a big ole cookout. Sure, fireworks and celebrating the birth of a constitutional republic are great too, but showing off your cooking prowess with a brilliantly seared, mouth-watering slab of grade-A American beef […]
We’re at the midway point of 2020. So…how’s the year going for you so far? Yeah…we can guess. But while there’s a lot about 2020 we can’t directly control, maybe a little retail therapy can help make you feel better. Sure, the 39 items we gathered together can absolutely bring a smile to your face. […]