Seattle's KIRO TV made undercover visits to Office Depot stores in Washington state and Oregon and asked the technicians working in the store's "PC Health Check" to evaluate a working, uninfected PC; four out of six times, Office Depot technicians diagnosed nonexistent virus activity and prescribed $200 worth of service to get rid of it.
An insider told them that Office Depot's sales-culture is aggressive and indifferent to fraud, with very high sales goals and league-charts posted in the break-rooms.
The employee tells KIRO that workers selling the services are just following corporate mandates.
“It’s not an option to run the program,” he said. “You have to run it on all machines that come in the building.”
To make matters worse, he says, the company posts sales goals and current employee sales in the break room for all to see. This, he claims, creates more aggressive associates to push harder when selling the protection plans for nonexistent programs.
Office Depot insider speaks out about unnecessary computer fixes
Office Depot Allegedly Diagnosing Computers With Nonexistent Viruses To Meet Sales Goals
(Image: Money!, Tracy O, CC-BY-SA)
VPNFilter is a virulent, sophisticated, multistage worm that has successfully infected 500,000 home routers, leaving them vulnerable to both surveillance (the malware snoops network traffic for passwords) and region-wide internet shutdowns (VPNFilter can brick the routers it infects, and an attacker could shut down most or all of the home/small business internet access in a […]
VPNFilter is a sophisticated, multi-stage malware package, part of the new breed of boot-persistent malware (software that can survive a reboot); it targets home routers and network-attached storage devices, then steals passwords and logins that traverse the network and exfiltrates it to the creators' servers.
The White House Communications Agency, staffed with military information security experts, is in charge of making sure that the President's cellular phone isn't getting hacked by adversaries who might otherwise be able to listen in on his calls, capture his messages, intercept his search history, and remotely operate his camera and microphone. Donald Trump routinely […]
Businesses big and small use Microsoft Excel for everything from data visualization to bookkeeping, and chances are you’ve already had some exposure to this ubiquitous tool. Whether you’re looking to improve your hiring potential or boost your Excel efficiency, the Ultimate All-Level Excel Bootcamp can get you Excel-savvy with nearly 70 hours of training, and it’s […]
The workday is long, and inevitably, you’re going to find yourself needing to take a break from the daily grind. With Mini Materials Miniature Cinder Blocks, you can take some time for yourself and decompress by turning your desk into a miniature construction site. They’re available today in the Boing Boing Store for $22.49. Handmade […]
Handheld radios might seem a bit archaic, but in an emergency situation, few things will keep you as reliably connected to the outside world. This Emergency Multi-Function Radio & Flashlight takes the utility of the tried-and-true radio and combines it with a powerful flashlight and self-sufficient energy system. It’s available in the Boing Boing Store for […]