When United CEO Oscar Munoz lied about Dr David Dao, slandering the passenger that was beaten unconscious as a direct result of his employees enacting the policies he put in place, he was acting in the knowledge that he would shortly be elevated to the Chairmanship of United's board of directors.
But the board has canceled that agreement, and instead says that Munoz's pay, along with that of other executives at United, will be tied to "customer satisfaction."
The executive pay decision features in a filing to the US Securities and Exchange Commission financial watchdog.
"United's management and the Board take recent events extremely seriously, and are in the process of developing targeted compensation program design adjustments to ensure that employees' incentive opportunities for 2017 are directly and meaningfully tied to progress in improving the customer experience," the filing said.
United Airlines to tie executive pay to customer satisfaction
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