On this infuriating video, you'll hear a Delta Airlines flight attendant tell a couple, "You and your wife will be in jail, your kids will be in foster care." What did the parents do to warrant such an ominous threat? They put their 2-year-old child in a seat they paid for.
Here's how the father described what happened, in his YouTube video:
They oversold the flight and asked us to give up a seat we purchased for my older son that my younger son was sitting in. You will hear them lie to me numerous times to get my son out of the seat. The end result was we were all kicked off the flight. They then filled our 4 seats with 4 customers that had tickets but no seats. They oversold the flight. When will this all stop? It was midnight in Maui and we had to get a hotel and purchase new tickets the following day.
The older son has left on an earlier flight, but the family kept the other ticket they bought so their younger son could use it. This is technically against the rules because the seat was issued to the older son, not the younger son. But is that a good reason to threaten and bully the parents?
Finally, the parents agreed to hold the baby in their lap, but Delta said they had to options - to get off voluntarily, or be forced off and arrested.
They got off and the oversold seats were filled with other passengers.
On Thursday, Delta issued an apology:
"We are sorry for the unfortunate experience our customers had with Delta, and we've reached out to them to refund their travel and provide additional compensation. Delta's goal is to always work with customers in an attempt to find solutions to their travel issues. That did not happen in this case and we apologize."