Apple caught up in Australian sting operation

Australian regulators are taking legal action against Apple after investigators posing as customers claim that the company wrongly refused to repair devices that had been serviced by third-party providers.

Australian authorities lodged a high-profile case against Apple this year, after iPhone and iPad customers experienced a malfunction that rendered phones useless if it detects that a repair has been carried out by a non-Apple technician. The fault occurred between late 2014 until early last year.

The case, set to go to trial in mid-December, accuses Apple of wrongly telling customers they were not entitled to free replacements or repair if they had taken their devices to an unauthorised third-party repairer... That advice was allegedly given even where the repair – a screen replacement, for example – was not related to the fault.

This is fallout from the legendary Error 53 kiln.

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