Australian regulators are taking legal action against Apple after investigators posing as customers claim that the company wrongly refused to repair devices that had been serviced by third-party providers.
Australian authorities lodged a high-profile case against Apple this year, after iPhone and iPad customers experienced a malfunction that rendered phones useless if it detects that a repair has been carried out by a non-Apple technician. The fault occurred between late 2014 until early last year.
The case, set to go to trial in mid-December, accuses Apple of wrongly telling customers they were not entitled to free replacements or repair if they had taken their devices to an unauthorised third-party repairer… That advice was allegedly given even where the repair – a screen replacement, for example – was not related to the fault.
This is fallout from the legendary Error 53 kiln.