A family of three (including a 7 year old girl) on a British Airways overnight from Vancouver to London spotted bedbugs crawling on their seats and alerted the crew, but the crew said the flight was sold out and wouldn't move them, so they spent 9 hours getting gnawed by bedbugs, arriving with their skin "absolutely covered" in bites.
The family was unable to reach anyone at BA customer service by phone -- they just kept getting stuck in endless hold queues -- but when a tweet showing the child's bites went viral, BA contacted them and offered them a business-class upgrade on the way home.
It's possible the flight was genuinely sold out on the way out, but based on my experience as a 33d Order Mason Platinum Flyer on BA, I'm willing to bet that the were unsold seats in First or Business.
The airline responded when she snapped photos of their bites and Tweeted them at British Airways. British Airways upgraded the family to business class for their return trip, and apologized for the experience.
“We have been in touch with our customer to apologize and investigate further,” an airline spokesperson said in a statement to CTV. “British Airways operates more than 280,000 flights every year, and reports of bed bugs onboard are extremely rare. Nevertheless, we are vigilant and continually monitor our aircraft.”
British Airways Apologizes After Bed Bugs Bite Passengers On Overnight Flight [Mary Beth Quirk / Consumerist]
In a new Columbia Law and Economics Working Paper, Columbia Law prof Joshua Mitts uses "stylometry" (previously) to track how market manipulators who publish false information about companies in order to profit from options are able to flush their old identities when they become notorious for misinformation and reboot them under new handles.
When Vancouver tech retailer NCIX went bankrupt, it stopped paying its bills, including the bills for the storage where its servers were being kept; that led to the servers being auctioned off without being wiped first, containing sensitive data -- addresses, phone numbers, credit card numbers, passwords, etc -- for thousands of customers. Also on […]
Jesse writes, "Vancouver tech retailer NCIX was driven into the ground last year (much to the morbid fascination of local techies). Now their fetid corpse is in the news again, after their SQL servers were sold for $1500 at auction without being wiped, containing the personal data – including credit card details – of thousands […]
Gone are the days when you needed to pore over a 400-page physics textbook to learn about weight ratios, aerodynamics, and all of those other STEM concepts that let us take to the skies. Thanks to Force Flyers’ DIY Building Block Drones, you can foster your STEM knowledge as you build and fly your own functional […]
As more companies leverage cloud technology to unite and streamline their operations, the need for capable IT pros increases. But, as any IT guru will tell you, demand alone won’t get your foot in the door to this lucrative field. If you want to cash in on the demand and build a thriving IT career, […]
iOS 12 is finally here, which means now is the best time for aspiring developers to throw their hats into the app development game. While app development can be tricky for some, you can take an intuitive, beginner-friendly approach to understanding app creation and Apple’s latest iOS platform with the iOS 12 & Xcode 10 Bootcamp, […]