Uber passengers say they are being charged $100 or more for cleaning up vomit from inside of cars even though they didn't vomit during the ride. When they complain, Uber favors the drivers.
From The Miami Herald:
Several victims told el Nuevo Herald about their vomit fraud cases.
“I requested an Uber from Wynwood to the Edgewater area. At one point the driver told me a road was closed and that he could drop me off near my destination to avoid an extra charge. I agreed and got off,” Miami resident Andrea Pérez said about one trip last year.
But the next day Uber emailed her a bill with an additional $98 cleanup charge. It included a photo of vomit on the seat of the SUV she had used.
“I immediately contacted Uber through the app. I told them that I was alone, sober, that I was not carrying any drinks and that it was impossible for me to have caused that damage,” she said. “But every new email from Uber came from a different representative and always favored the driver.”
Despite several email exchanges, Uber never agreed to reimburse her the extra money. But she disputed the charge with her credit card company and got back her $98. Uber then canceled her account.
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