Airhelp is a service that helps airline passengers in 30 countries file claims (for delays, lost bags, overbookings, and cancellations) structured to increase the likelihood of paying out; the bots have made $930m in successful claims to date, and the company behind it only collects a commission when a claim succeeds.
The service uses internal machine-learning systems that sifts through claims to identify high-potential claims, as well as correctable defects in claims, like missing documents.
The system is similar to the many DoNotPay bots (previously), including one that helps passengers claim compensation if there is a price-drop after they buy their tickets.
AgA (short for Agent’s Assistant) and Docky will help the company with customer service and automatic assessment of claims. AirHelp says it has been testing these bots internally since last year and that they have already assessed 30 percent of claims it receives with 95 percent accuracy. After making an assessment, if AgA comes to the conclusion that its decision is not perfect, it informs the operations agents to focus on the tasks needed to complete the assessment. Docky acts as an assistant operating within AgA to request missing documents from customers and handles 40 percent of those assignments.
AirHelp’s new bots collect airline compensation for passengers [Manish Singh/Venturebeat]
On November 16, 2017, the crew of a Navy EA-18G Growler jet delighted sixth graders, launched a meme, and pissed off prudes everywhere by drawing a penis in the sky with their engine exhaust over the state of Washington. Their prank caused quite a stir in the Navy, even leading to an “official information dispatch” […]
Aviation is one of America's most concentrated industries, and workers have steadily lost ground to shareholders and execs, who have enriched themselves with tactics like flying planes to South America for maintenance by non-union technicians who do not speak the language that the maintenance manuals are written in.
An Aeroflot jet crash-landed while returning in flames to Moscow’s Sheremtyevo airport Sunday, and only 37 of the 73 passengers and crew escaped with their lives. One took this video from inside the cabin, showing the engine fire and smoke. The video ends as the plane comes to a halt and fire starts to engulf […]
Heads up: The clock is winding down on a free-entry contest to win not only one of the best smartphones on the market but a handy pair of earbuds. A simple sign-up is all you need to be eligible to win a 256 GB iPhone XS Max, along with AirPods. And while “free” is tough […]
Kudos to those of us who have chosen a less wasteful third option to “paper or plastic” at the supermarket or club stores. Tote bags are reusable, but they can be a pain to tote around. Here’s an upgrade to that planet-saving measure. The Club Cart Lotus Trolley Bag is that rare tote you’ll want […]
Looking for a career in IT, gaming or software development? In the ever-changing world of the internet, versatility is your biggest asset. In other words, mastering Java might not cut it in an interview if you don’t know C#. However, there’s a bundle that covers the essentials in most any language. The Legendary Learn to […]