Airhelp is a service that helps airline passengers in 30 countries file claims (for delays, lost bags, overbookings, and cancellations) structured to increase the likelihood of paying out; the bots have made $930m in successful claims to date, and the company behind it only collects a commission when a claim succeeds.
The service uses internal machine-learning systems that sifts through claims to identify high-potential claims, as well as correctable defects in claims, like missing documents.
The system is similar to the many DoNotPay bots (previously), including one that helps passengers claim compensation if there is a price-drop after they buy their tickets.
AgA (short for Agent’s Assistant) and Docky will help the company with customer service and automatic assessment of claims. AirHelp says it has been testing these bots internally since last year and that they have already assessed 30 percent of claims it receives with 95 percent accuracy. After making an assessment, if AgA comes to the conclusion that its decision is not perfect, it informs the operations agents to focus on the tasks needed to complete the assessment. Docky acts as an assistant operating within AgA to request missing documents from customers and handles 40 percent of those assignments.
AirHelp’s new bots collect airline compensation for passengers [Manish Singh/Venturebeat]
Last Mother's Day, grandmother Rhonda Mengert was subjected to a pat-down search at Tulsa airport, wherein a TSA agent felt a panty-liner in her underwear; she was then forced to strip down and show her panty-liner to a female TSA agent. Naturally, she filed suit against the TSA.
* FAA says some MacBook Pros are unsafe on airplanes • Apple recently recalled certain laptops over battery fire risk
Robert Ballard is the oceanic detective who turned up the Titanic in 1985, the lost Nazi ship Bismarck, and many other shipwrecks. Now he’s off to to find Amelia Earhart’s plane that hasn’t been seen since she and her navigator disappeared over the Pacific ocean on July 2, 1937 during their flight around the world. […]
Are we done with capsule coffee makers yet? Sure, they’re easy. But they are not so easy on the environment, and it’s debatable whether they actually make a better cup. Luckily, there’s never been a better time to switch back to the good old reliable drip method – especially when drip coffeemakers have quietly been […]
If there’s one thing that stayed consistent through the last decade or so of tech industry turmoil, it’s the love affair between techies and Linux. There’s just a ton you can do with the OS, and its open-source format means you can customize your rig from the ground up. Apparently not content with that level […]
Accidents happen. And when they do, you’re going to want a dash cam for a second pair of eyes. At the minimum, a decent dash cam can save you vast sums of time and money in case of an accident. But a really good dash cam can do a whole lot more. Here are six […]