All Medina Hall wanted was to be told if the brownie had nuts in it. But staff at a Burger King in Folkestone, England, refused to read the ingredients list to her off the menu — she is blind — claiming that there were rules that forbade them from doing so. Burger King apologized to Hall.
A Burger King spokesman said: "We would firstly like to apologise to Medina, her experience this week is not reflective of the high standards we would expect within any of our restaurants.
"Everyone should have an enjoyable experience when they visit us and we are looking into this matter further."
He added: "I can also confirm that there is no such policy to refrain from reading allergen information to visually-impaired customers."