Family at viewing for dead relative sees wrong person in the casket

A family visited the Bragg Funeral Home in Paterson, New Jersey for a private viewing of their deceased relative Doris Chapman. When they opened the casket though, it wasn't Champman inside but someone else wearing Chapman's clothing. And the funeral home employees didn't believe them. The family plans to sue. From KCBD:

The family says that no matter how many times they told the workers that the body was not Chapman’s, they were told otherwise.

"They kept on insisting that was my grandmother, that things do happen, the body does change…we couldn’t believe it, but we had no choice but to believe it for the moment,” (Geralyn) McNeal says.

“We thought that the funeral home knew best. They were telling us that she was not ready, ‘She won't look like this when we're done,’” says Chapman’s niece Valencia Coney.

The family says that Chapman’s body was in the casket the next day for the service. They say that at least one funeral home employee admitted to the mistake.