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    hp HP imposes 15-minute mandatory hold time for phone support, quickly backtracks Gail Sherman
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    bad customer service Incredible AT&T chat transcript with terrible customer support specialist Mark Frauenfelder
  • True Crime FedEx customer service rep is deadly serious about finding a corpse Thom Dunn
  • bureaucracy Man in 4-day standoff with Amazon delivery van that won't leave his property Carla Sinclair
  • gig economy ProPublica digs into the gig economy pyramid scheme that sells work-from-home customer service reps Thom Dunn
  • bad customer service Ford Bronco dealership accidentally sells a demo car to a man, then insists he give it back Carla Sinclair
  • The All-in-One Microsoft Office Pro 2019 for Windows: Lifetime License + Windows 11 Pro Bundle
    Boing Boing Gadgets Old laptops feels new with this Office and Windows 11 bundle Boing Boing's Shop
  • uber Uber Bus: for people who just don't give a shuttle Jason Weisberger
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  • Technology 20-year-old U.S. Army soldier arrested for threatening to leak Trump and Harris call records Ellsworth Toohey
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  • Image: Delta Air Lines; viper-zero / shutterstock.com
    Ouch! Passengers end up with bloody noses, broken ear drums on faulty Delta flight Carla Sinclair
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    aloof business practices Arizona woman dies at Wells Fargo while working at her desk — but nobody in the building notices for 4 days Carla Sinclair
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    gadgets HP will no longer sell printers that require online connection Rob Beschizza
  • AI
    artificial intelligence New AI converts customers' abusive phone rants into calming tones Mark Frauenfelder
  • Chick-fil-a chicken sandwich. Photo: @jreed, via Wikimedia commons, under a Creative Commons Attribution-Share Alike 2.0 Generic license.
    America Send your 5-year-old to Chick-fil-A summer camp to learn how to "take a guest order" and "box" their "own nuggets" Jennifer Sandlin
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    Boing Boing Shop Save an extra 20% on lifetime licenses to Microsoft Office for Windows & Mac Boing Boing's Shop
  • Arsenii Palivoda / Shutterstock
    drm HP wants you to pay up to $36 a month to rent a printer you never own Rob Beschizza

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