bad customer service Incredible AT&T chat transcript with terrible customer support specialist Mark Frauenfelder

True Crime FedEx customer service rep is deadly serious about finding a corpse Thom Dunn

bureaucracy Man in 4-day standoff with Amazon delivery van that won't leave his property Carla Sinclair

gig economy ProPublica digs into the gig economy pyramid scheme that sells work-from-home customer service reps Thom Dunn

bad customer service Ford Bronco dealership accidentally sells a demo car to a man, then insists he give it back Carla Sinclair

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Ouch! Passengers end up with bloody noses, broken ear drums on faulty Delta flight Carla Sinclair

aloof business practices Arizona woman dies at Wells Fargo while working at her desk — but nobody in the building notices for 4 days Carla Sinclair

gadgets HP will no longer sell printers that require online connection Rob Beschizza

artificial intelligence New AI converts customers' abusive phone rants into calming tones Mark Frauenfelder

America Send your 5-year-old to Chick-fil-A summer camp to learn how to "take a guest order" and "box" their "own nuggets" Jennifer Sandlin

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Boing Boing Shop Save an extra 20% on lifetime licenses to Microsoft Office for Windows & Mac Boing Boing's Shop

drm HP wants you to pay up to $36 a month to rent a printer you never own Rob Beschizza

ftc FTC bans tax-filing parasite TurboTax from advertising itself as 'free' Rob Beschizza

Get ahead of tax season in 2024 with help from H&R Block's tax software, now under $35! Boing Boing's Shop

trains Polish hackers successfully bypass manufacturer's "bricking" of trains Natalie Dressed

climate change Scottish couple learns the hard way that Tesla warranties do not cover climate change Thom Dunn

cults "Warrior Poet" performs an ode to breasts and bodily autonomy, except when it comes to implants Jennifer Sandlin

gadgets HP covers printer's USB port with warning sticker to make sure you don't go right ahead and use it Rob Beschizza