bad customer service Incredible AT&T chat transcript with terrible customer support specialist Mark Frauenfelder
bureaucracy Man in 4-day standoff with Amazon delivery van that won't leave his property Carla Sinclair
gig economy ProPublica digs into the gig economy pyramid scheme that sells work-from-home customer service reps Thom Dunn
bad customer service Ford Bronco dealership accidentally sells a demo car to a man, then insists he give it back Carla Sinclair
Technology 20-year-old U.S. Army soldier arrested for threatening to leak Trump and Harris call records Ellsworth Toohey
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aloof business practices Arizona woman dies at Wells Fargo while working at her desk — but nobody in the building notices for 4 days Carla Sinclair
artificial intelligence New AI converts customers' abusive phone rants into calming tones Mark Frauenfelder
America Send your 5-year-old to Chick-fil-A summer camp to learn how to "take a guest order" and "box" their "own nuggets" Jennifer Sandlin
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