Google mistakenly started handing out a reporter's cellphone number to people searching for Facebook tech support

If Facebook is broken for you in some way large or small, you can't call them to complain -- the company doesn't have a customer service number, it has a "support portal" for people suffering with the service, which combines the worst of autoresponders with the worst of underpaid, three-ring-binder constrained support staff to make a system that runs like a cost-conscious version of Kafka's "The Trial." Read the rest