The excruciating process of applying for unemployment on a Kafkaesque Massachusetts state website

When Jennie Rose Halperin left her job as a product engagement manager and researcher last month, she applied for unemployment benefits via Massachusetts Department of Unemployment website. She says, "I soon learned that a masters degree in Information Science and several years of work on systems and usability could not prepare me for the excruciating process of applying for unemployment in the Commonwealth of Massachusetts." Read the rest