rude customers When a store customer is told she can't exchange used underwear, she tries stealing new ones Mark Frauenfelder
Chipotle A Chipotle in Kentucky was forced to shut down for the evening after half the staff walked out Carla Sinclair
"We're not happy until you're not happy!" Air Canada flight attendant loses her cool: "Everyone, behave!" (video) Carla Sinclair
air travel Air Canada kicks customers off plane and adds them to no-fly list for refusing to sit in vomit-soaked seats Rob Beschizza
gadgets HP covers printer's USB port with warning sticker to make sure you don't go right ahead and use it Rob Beschizza
michigan 'Epidemic of entitlement': Too many rude customers cause restaurant to shut hours early Carla Sinclair
aviation Technical problems — not missiles — may have downed Ukrainian airliner in Iran, say some intel experts Xeni Jardin
eff A cycle of renewal, broken: How Big Tech and Big Media abuse copyright law to slay competition Cory Doctorow
security Nest's "ease of use" imperative plus poor integration with Google security has turned it into a hacker's playground Cory Doctorow