Americanization classes for Indian call-centers

Indian call-center workers get extensive "American" training so that callers from the States won't suspect that they're talking to a sleepdepped worker in Mumbai:

Some were told that comprehending Sylvester Stallone was the final frontier in understanding American diction. Others were asked to watch Titanic and Ally McBeal, so they could mimic an acceptable American accent…

Mandakini Pradhan, 21, once dialed an American home in an attempt to sell a caller ID system. The man told her, "Aren't you the girl who lives next door? Can you see me? I am naked."

So overpowering is her strange work routine that Mandakini, who goes by the name Mandy when she's on duty, finds that her work persona often invades her personal life.

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