Surfcontrol.com is a censorware site that blocks parts of the Internet that it considers to be offensive, of an adult nature, or "inappropriate" for some reason or another. They have currently listed this site as an "adult website." I just got off the phone with a manager at SurfControl, who assures me that they've corrected the error, but that it will take 24h for the fix to take hold. During that period, users of Surfcontrol's paying customers will be walled off from Boing Boing the same way that Chinese and Iranian citizens are prevented from seeing parts of the Internet due to the judgements of unaccountable authorities in those countries.
We have fallen afoul of censorware companies before, but they've always been able to remove us from their blacklist in a few minutes. SurfControl is the first one in the industry that we've encountered whose technology is so sub-standard that it takes 24 hours to correct their careless errors. Our apologies to the users who can't see Boing Boing right now. If you'd like to talk to SurfControl about this, you can call their customer service numbers:
US Support
Hours of Operation:
8:00 AM – 8:00 PM (EST)
Monday – Friday(831) 440-2700
European Support
Hours of Operation:
9:00 AM – 5:30 PM (GMT)
Monday – Friday+44 126 029 6259
Asia Support
Hours of Operation:
9:00 AM – 5:30 PM
(Beijing, Hong Kong, Taiwan, Singapore, GMT +8)
Monday – Friday
+65 6549 7613
