Cingular has sent legal threats to Consumerist over Consumerist's publication of Cingular's customer service guidelines for determining how much of a discount to give to customers who threaten to leave. The information seems pretty harmless, but interesting, to me. There's nothing there that helps you scam a better deal out of Cingular, just confirmation that some people might be getting a better deal than you. The discussion that follows is pretty good, too. Cingular avers that this is copyrighted material and is demanding that Consumerist take it down.
Direct download link of Cingular docs:
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