My latest InfoWeek column, "In Defense of Complaining," went online while I was on break earlier this month -- it's a rebuttal to people who say that people who are upset about bad products should just buy something else, rather than complaining:
I'm always astounded by this reaction. Companies aren't charities. They're businesses. It doesn't matter why they're offering an unacceptable product -- all that matters is that the product is unacceptable. Companies aren't five-year-olds bringing their fingerpaintings home from kindergarten. We don't have to put on a brave smile and tell them, "that's just lovely dear," and display their wares proudly on the fridge. I don't care if Apple adds DRM because Lars from Metallica has incriminating photos of Steve Jobs, I don't care if Sony BMG put a rootkit on its CDs because they were duped into it by a trickster spirit that appeared to their technologists in a dream. I care whether their product is worth my money. It's the market -- there's no A for Effort.
Even weirder is the idea that companies shouldn't be criticized because in a market, you should just take your business elsewhere. Free markets thrive on good information. For a market to function, customers need to have good information about which goods are worth buying and which ones should be avoided -- that's why we complain in public, to help companies make better decisions.
A judge in Canada today granted $10 million bail for Meng Wanzhou, the CFO of China electronics giant Huawei. She has to remain in the Vancouver area, where she has a home. The United States has requested her extradition. China is not happy. Huawai’s response follows. .
That massive data breach that hit hotel group Marriott? Now there are clues the hackers behind it were working for a Chinese government intelligence gathering operation.
Tumblr will ban ‘female-presenting nipples’ and other content beginning December 17, 2018. Photographer and writer Nate ‘Igor’ Smith is a longtime Tumblr user whose work straddles the boundaries of art, editorial, and adult. Here, Nate explains why Tumblr’s decision to censor is devastating for the Tumblr’s longtime users, and the rest of us. — XJ […]
Adobe’s design software catalog is essential to any graphics program, as much for their simplicity as their versatility. Anyone can be an effective graphic designer with tools like Illustrator and InDesign – and the right training in their potential. That’s where the Adobe CC A-Z Lifetime Bundle comes in. Whether you’re getting your feet wet […]
Businesses of any size continue to use PDFs despite – and perhaps because of – their stubborn resistance to simple editing. But for those who need a little flexibility on their documentation, the search is over for alternative software. PDF Expert for Mac is the catch-all solution for wrangling those PDFs, and it’s available at […]
When it comes to tech, smaller is better, and these items fit the bill both in terms of size and price. We’ve rounded up our favorite stocking-ready gadgets, most of which are already on sale – and you can take an additional 15% off any of them with the special code MERRY15. iPM 3-in-1 Fast […]