My latest InfoWeek column, "In Defense of Complaining," went online while I was on break earlier this month -- it's a rebuttal to people who say that people who are upset about bad products should just buy something else, rather than complaining:
I'm always astounded by this reaction. Companies aren't charities. They're businesses. It doesn't matter why they're offering an unacceptable product -- all that matters is that the product is unacceptable. Companies aren't five-year-olds bringing their fingerpaintings home from kindergarten. We don't have to put on a brave smile and tell them, "that's just lovely dear," and display their wares proudly on the fridge. I don't care if Apple adds DRM because Lars from Metallica has incriminating photos of Steve Jobs, I don't care if Sony BMG put a rootkit on its CDs because they were duped into it by a trickster spirit that appeared to their technologists in a dream. I care whether their product is worth my money. It's the market -- there's no A for Effort.
Even weirder is the idea that companies shouldn't be criticized because in a market, you should just take your business elsewhere. Free markets thrive on good information. For a market to function, customers need to have good information about which goods are worth buying and which ones should be avoided -- that's why we complain in public, to help companies make better decisions.
I’ve mentioned it online before, but here we go: Two years ago, my wife and I decided to leave our rented home behind and move into a 40-foot RV. We spend our spring and summer in Alberta, Canada where she has a job for six months of the year working as an addictions counselor. The […]
Androkavo tests some of the cheap eBay solder against the brand-name stuff; it gets there in the end, but it’s surely not the advertized 60/40 alloy and needs to be close to 400° before it behaves itself.
MIT Tech Review's Antonio Regalado rounds up the year's stupidest, worst moments in tech, from the guy who created his own CRISPR-based gene therapy to beef up his muscles and injected it to Donald Trump's Twitter feed to the FCC's Net Neutrality catastrophe. Of course, Juicero rates a mention.
The Nintendo Switch is king when it comes to gaming on the go, but it’s tough to lose yourself in Zelda: Breath of the Wild or Skyrim if your battery dies out. That’s where this Nintendo Switch Battery Charger Case comes into play. Built exclusively for Nintendo Switch, this pack allows for uninterrupted charging while you play, […]
Creative designers play a pivotal role in engaging target audiences and customers, and while companies are eager to bring more of these professionals on board, you’ll have a hard time getting your foot in the door if you’re not using the industry’s best tools. From Adobe to Maya, the eduCBA Design & Multimedia Lifetime Subscription Bundle […]
As more companies aim to reel in costs and boost productivity, project managers are becoming an essential part of many operations, and they’re paid handsomely for their expertise. But, while demand is high, you’ll have a hard time getting your foot in the door if you’re not toting the right certifications. The Official Lean Six Sigma […]