Leaked Comcast PowerPoint paints a picture of a bumbling, evil, stupid monopolist

In this remarkable leaked Powerpoint presentation produced by a Comcast employee to brief co-workers about how incredibly shit their customer service is, a series of frank admissions of total incompetence, inadequacy and pathetic bumbling paint a (fatally accurate) picture of a monopolist in decline. My favorite quote: "On average, gas is $4.07 (too high for unnecessary truck rolls) and very shortly cable will go from a 'need' to an option for some people."

Comcast Quits Early

Technicians are not showing up for appointments and it appears they are not being held accountable.

* Comcast technicians and subcontractors routinely cancel/reschedule customer appointments without approving or even notifying the customer of the change when they are tired of working.

* Several of my customers have complained that the technician was rude or short with them when they refused to let him come earlier than scheduled.

Scott of New Hudson MI (01/29/07)
"I made 3 separate appointments to have Comcast come out and install cable, phone, and high speed internet as part of their Triple Play deal. The first appointment came and went, nobody showed up or called. Set up another appointment, but they did call to cancel that one…"

PPT Link

(via Consumerist)