Consumerist's Laura Northrup rounds up several years' worth of stories from Apple customers who say they were denied warranty support on their computers because they'd smoked around them. As an annoying ex-smoker, I can sympathize with a tech who doesn't want to work on a machine that smells like an old ashtray, but that's what painter's masks are for -- I've also serviced machines that reeked of BO and other less savory odors. This just feels like a way to weasel out of doing warranty service and forcing customers to pay for new machines. If the company has a policy of not fixing machines if you smoke near them, it should say so when it sells you the warranty: WARNING: IF YOU LIGHT UP NEAR YOUR LAPTOP, WE WON'T EVER FIX IT, EVEN IF IT IS MATERIALLY DEFECTIVE.
Dena set up an appointment at the same Apple store. They told me that they would take pictures of the computer – both inside and out before determining whether to proceed and that if the only problem was the optical drive, they’d probably just replace it. Dena called me earlier this week to deliver the “bad news.” She said that the computer is beyond economical repair due to tar from cigarette smoke! She said the hard drive is about to fail, the optical drive has failed and it isn’t feasible to repair the computer under the warranty. This computer is less than 2 years old! Only one person in my household smokes – one 21 year old college student. She said that I can get it repaired elsewhere at my expense. I asked why my warranty didn’t cover the repair and was told it’s an OSHA violation.
Smoking Near Apple Computers Creates Biohazard, Voids Warranty
Eccentric eyewear maker Scott Urban first kickstarted his "Reflectacles" frames in 2016; the frames used emedded retroreflectors to make them throw back tons of light, making them highly visible (and great for things like night cycling); subsequent iterations beefed up the IR reflectivity, which blinded many CCTV surveillance cameras (they use IR to paint low-light […]
The fourth incarnation of the wonderful Raspberry Pi is upon us. A faster quard-core CPU, up to 4GB of RAM, gigabit ethernet and dual HDMI outputs are the upgrades; there’s USB-C too, but just for power. The CPU boost is a big deal, say early users, but dual-4k displays and 4x the RAM bring it […]
The Elago Mac Mini Silicone Case [Amazon] is a remarkable entry in the annals of “advertising vs. reality”. Above, the product shot. Below, the Elago IRL.
Looking for a new tablet? If you haven’t upgraded in a while, it might be time to check out the latest iPad Pro for two very good reasons. First, the 2018 model is a real workhorse. The 12X Bionic chip processor means it can handle any task you set out for it, and still have […]
You want wireless earbuds to make an impact on your mood and workout, not the environment. If that’s the case, we’ve got a new contender for AirPod market share: Brio Phantom X7 True Wireless Earbuds. The features on these tiny, comfortable buds are impressive even without the environmental angle. Their Bluetooth 5.0 connectivity is good […]
We don’t ask for much out of our charging cables: Juice up our phone, do it fast and don’t break. It’s supposed to be simple, but keeping your phone plugged in for the night – as most of us do – can actually degrade the life of your battery by overheating it. That’s why one […]