Pam Cowburn from Article 19 sez, "Over 70 civil society groups have written to Mark Zuckerberg asking for Facebook to review its content removal processes and give all users the opportunity to appeal against content takedowns that they think have been made in error."
Facebook remains far behind its competitors when it comes to affording its users due process. 1 We know from years of research and documentation that human content moderators, as well as machine learning algorithms, are prone to error, and that even low error rates can result in millions of silenced users when operating at massive scale. Yet Facebook users are only able to appeal content decisions in a limited set of circumstances, and it is impossible for users to know how pervasive erroneous content takedowns are without increased transparency on Facebook’s part. 2
While we acknowledge that Facebook can and does shape its Community Standards according to its values, the company nevertheless has a responsibility to respect its users' expression to the best of its ability. Furthermore, civil society groups around the globe have criticized the way that Facebook’s Community Standards exhibit bias and are unevenly applied across different languages and cultural contexts. Offering a remedy mechanism, as well as more transparency, will go a long way toward supporting user expression.
An Open Letter to Mark Zuckerberg: [Santa Clara Principles]
ARTICLE 19 and 70+ civil society groups write to Mark Zuckerberg over content removal [Article 19]
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