Airbnb's easily gamed reputation system and poor customer service allow scammers to thrive

Vice's Allie Conti got scammed by an Airbnb host who promised her a really nice place, then made up a story about its toilets being clogged and shifted her to a derelict, filthy wreck of a house. When she tried to get her money back, she discovered that Airbnb had no effective systems for following up on the kind of scam she'd encountered, so she began digging. Read the rest