Brian Krebs has been through the support forums for the "Citadel" trojan, a piece of commercial malicious software (spun out from the notorious ZeuS trojan) you can buy and use to take over other peoples' computers to make botnets for sending spam or taking down websites with traffic-floods. The fun-loving crooks running Citidel take their customers' satisfaction very seriously, so they've established an efficient trouble-ticket system to help solve any support problems that arise.
The Citadel trojan deactivates itself in the presence of computers running Russian or Ukrainian keyboard layouts. Krebs explains, "This feature is almost certainly a hedge to keep the developers out of trouble: Authorities in those regions are far less likely to pursue the Trojan’s creators if there are no local victims."
“We have created for you a special system — call it the social network for our customers. Citadel CRM Store allows you to take part in product development in the following ways:
- Report bug reports and and other errors in software. All tickets are looked at by technical support you will receive a timely response to your questions. No more trying to reach the author via ICQ or Jabber.
-Each client has the right to create an unlimited number of applications within the system. Requests can contain suggestions on a new module or improvements of existing module. Such requests can be public or private.
-Each client has a right to vote on new ideas suggested by other members and offer his/her price for development of the enhancement/module. The decision is made by the developers on whether to go forward with certain enhancement or new module depending on the voting results.
-Each client has the right to comment on any application and talk to any member. Now it is going to be interesting for you to find partners and like-minded people and also to take active parts in discussions with the developers.
‘Citadel’ Trojan Touts Trouble-Ticket System
When Wells Fargo fired 5,300 employees for opening 2,000,000 accounts in its customers name (stealing their cash and trashing their credit scores in the process), it wanted us all to know that it had cleaned house, because this was just 5,300 people who, without any help from senior management, all happened to coincidentally engage in […]
Salesforce.com and Google are two of the technology giants who have expressed interest in a possible buyout of the struggling social media firm Twitter, according to various reports. Reuters describes today’s news leak as “the start of what is likely to be a slow-rolling auction of the high-profile but money-losing social media company.” CNBC reported […]
Robert Croucher owns Hatton & Berkeley, a firm that sent “speculative invoices” to people it accused of illegally downloading the Robert Redford movie “The Company You Keep” — letters so egregious that Lord Lucas described the company as “scammers” and the letters as “extortion,” urging Britons to “put them in the bin.”
If you own a dog, you’ve most likely heard of BarkBox – the monthly subscription box for dogs. What started as a simple idea to try out the subscription model on pet owners has since developed a cult following of dog lovers. If you haven’t given it a try yet, this one month free deal is the […]
With the iPhone headphone jack having gone by the wayside, we’re excited about the addition of the FRANKLIN Bluetooth Headphones in our store. These headphones are foldable so they’re easy to carry around, but most importantly, they pack impressive sound. Our biggest struggle with Bluetooth headphones is the worry of them dying at the worst moment. This pair lasts an impressive 8-10 […]
Evan Kimbrell, founder of the digital agency Sprintkick, recently released a series of online courses that feature some of the best advice we’ve come across. These courses are well worth your time, and will save you from making many typical mistakes down the line if you ever want to start your own business.With this Business […]