Brian Krebs has been through the support forums for the "Citadel" trojan, a piece of commercial malicious software (spun out from the notorious ZeuS trojan) you can buy and use to take over other peoples' computers to make botnets for sending spam or taking down websites with traffic-floods. The fun-loving crooks running Citidel take their customers' satisfaction very seriously, so they've established an efficient trouble-ticket system to help solve any support problems that arise.
The Citadel trojan deactivates itself in the presence of computers running Russian or Ukrainian keyboard layouts. Krebs explains, "This feature is almost certainly a hedge to keep the developers out of trouble: Authorities in those regions are far less likely to pursue the Trojan’s creators if there are no local victims."
“We have created for you a special system — call it the social network for our customers. Citadel CRM Store allows you to take part in product development in the following ways:
- Report bug reports and and other errors in software. All tickets are looked at by technical support you will receive a timely response to your questions. No more trying to reach the author via ICQ or Jabber.
-Each client has the right to create an unlimited number of applications within the system. Requests can contain suggestions on a new module or improvements of existing module. Such requests can be public or private.
-Each client has a right to vote on new ideas suggested by other members and offer his/her price for development of the enhancement/module. The decision is made by the developers on whether to go forward with certain enhancement or new module depending on the voting results.
-Each client has the right to comment on any application and talk to any member. Now it is going to be interesting for you to find partners and like-minded people and also to take active parts in discussions with the developers.
‘Citadel’ Trojan Touts Trouble-Ticket System
Update: According to The Verge, Facebook has verified the authenticity of the screenshot below. In what appears to be an internal Facebook post, Zuckerberg defends his company’s ongoing association with Peter Thiel — Facebook investor/board member and major donor to white-supremacist/pro-rape presidential candidate Donald Trump.
The UK government says it wants to stop people under 18 from looking at pornography, and so it’s going to make all the porn sites operating in Britain collect some kind of age-verification in order to make this happen, on pain of being blocked by the UK’s Great Firewall.
Despite the denials of its new CEO, Wells Fargo had a serious, widespread cultural problem that led it to commit at least 2,000,000 financial crimes. But the crimes and the culture are widespread across America’s banks, and they spread further than that, because the system is rigged to reward financial crime.
This Python Mega Course will help you learn to code by teaching you to build 10 real-world apps that each highlight a unique use of Python.Job prospects for coders are still growing steadily—and with Python being one of the most popular coding languages out there today, it’s important for job seekers to demonstrate a widespread understanding of the […]
The Atmos R2 may be bigger than the brand’s previously-released vapes, but we argue that in this case it’s definitely a good thing. A bigger heating chamber means more room for packing it full. And the bigger battery means longer, more fulfilling vape sessions. In fact, you can use the Atmos R2 for up to about 25 […]
These days, there is huge demand for ethical hackers. Companies pay these professionals to identify and remedy security holes in their networks before malicious hackers find and exploit them. What’s great about this is that if you love hacking or think you may love hacking, you can do it for a living and not as […]