Buoyed by the news that three of the four labels are now making music available as DRM-free MP3s, Wired's digital music columnist Eliot Van Buskirk has resigned from all the DRM-based subscription services he had subscribed to: Yahoo, Napster and Rhapsody. In a fascinating piece, he recounts the process of resigning from each one. Yahoo only took one minute, but check out the rigmarole Napster puts you through!
What a pain. There's no way to cancel online, so I called the cancellation number (800.839.4210) and waited on hold for about 20 minutes listening to messages like "Did you know that your Napster subscription lets you access over 5 million tracks? Please hold, and a customer service representative will be with you shortly."
A woman came on the line and asked me a bunch of questions (Was this my first call? Could I confirm my email? Is there a phone number on which she could call me back in case something goes wrong with the call? Can I hold again?). Granted, this is two days after Christmas, but still, I wasn't too happy at how long this was taking.
When she took me off hold again, I told her I wanted to cancel because 2007 was the year 3 of the major labels started selling music without DRM. Back on hold.
She came back -- presumably after consulting a manager or the internet to find out what DRM is -- and then responded, "I don't understand, because all of our music contains DRM." Back on hold. This time, I told her I wanted to cancel because the files were DRMed, and she finally canceled my subscription.
Ten years ago, Apple released the Ipad. I was in a hotel room in Seattle, jetlagged and awake at 4AM while my wife and daughter slept.
Last year, the EU adopted the incredibly controversial Copyright Directive (it passed by only five votes, and afterwards 10 MEPs said they'd got confused and pushed the wrong buttons!): now, EU member states have to create rules that require online platforms to filter all user-generated content and block it if it matches a secret, unaccountable […]
Back in 2017, the World Wide Web Consortium (W3C) approved the most controversial standard in its long history: Encrypted Media Extensions, or EME, which enabled Netflix and other big media companies to use DRM despite changes to browsers extensions that eliminated the kinds of deep hooks that DRM requires.
If you’re looking to become a software engineer or it’s an idea you’ve tossed around half-seriously, there may be no better time than now to take the leap. It’s one of the fastest-growing, most in-demand roles already. And in the midst of the pandemic, between the extra hours you likely have in your day, and […]
Whether you’re looking to create perfect portraits or amazing artwork, if your medium is digital, you know you absolutely must have Photoshop to do your best making. So if you’ve been putting off really mastering the various techniques, tools, and styles it offers for your craft, now is a great time to make it happen. […]
There are few things more satisfying than the clickety-clack of an old keyboard. So old, in fact, that it’s really more of a typewriter sound and feel than that of a keyboard. But if you want to enjoy the benefits of both, check out this Rymek Retro Bluetooth 3.0 Mechanical Keyboard. Bringing you an impressive […]