Last night, Mark wrote about Matt Fisher's experience with Progressive Insurance, the insurer for his late sister, who was killed in a traffic accident. Progressive tried to deny Fisher's claim (the other driver was underinsured, but Fisher's Progressive policy included coverage for underinsured third parties) In order to collect full benefits, Fisher's family has had to sue the other driver, and, incredibly, Progressive paid its lawyers to defend the driver that killed its policy holder.
Understandably, the Progressive Twitter account has attracted a lot of negative attention. But whomever is running the social media strategy at Progressive has gotten stuck in a loop. No matter what you tweet @Progressive, you get the same bland PR-speak non-answer assuring you that Progressive has looked into it and everything is just fine, nothing to see here.
Wil Wheaton's got an audio interpretation of what the @Progressive account sounds like to him:
[Flash 9 is required to listen to audio.]
Dear Progressive Insurance PR Bot
Did you think you got away clean when you ate at Chipotle without dying of listeria? Not so fast!
Thailand’s insane lese majeste laws make it radioactively illegal to criticize the royal family, reflecting a profound insecurity about the legitimacy of the ruling elites there that can only be satisfied through blanket censorship orders whenever one of the royals does something ridiculous, cruel or both (this happens a lot).
Shelter is a human necessity second only to food on Maslow’s hierarchy of needs; but it’s also an asset-class that is increasingly relied upon by the world’s super-rich for money-laundering, rent-extraction and simple investment — this creates a dilemma for governments, who are under pressure to ratchet up the cost of a fundamental human necessity […]
While some people still maintain that everything in Apple’s walled garden “just works” and is immune to the rampant malware of the Windows world, the reality is different. The Mac’s growing market share has made it a much more viable target for malicious actors, and its built-in tools aren’t always enough to fix things. Drive […]
Boasting an IPX6 waterproof rating, the Trakk Bullet Ultra Compact Waterproof Bluetooth Speaker resists dust and heavy rainfall. It’s currently available in the Boing Boing Store.The Trakk Bullet offers the same wireless convenience as other portable speakers, but few are built as tough as this one. Its utilitarian construction is designed to be a totally low-maintenance […]
The Ticwatch 2 Active Smartwatch is a simpler take on an active wearable that raised over $2m dollars on Kickstarter and is currently offered in the Boing Boing Store.Somewhere in between the single-day battery life and platform-specificity of the Apple Watch and Android Wear devices, there exists the Ticwatch. Instead of trying to shoehorn another […]