Last night, Mark wrote about Matt Fisher's experience with Progressive Insurance, the insurer for his late sister, who was killed in a traffic accident. Progressive tried to deny Fisher's claim (the other driver was underinsured, but Fisher's Progressive policy included coverage for underinsured third parties) In order to collect full benefits, Fisher's family has had to sue the other driver, and, incredibly, Progressive paid its lawyers to defend the driver that killed its policy holder.
Understandably, the Progressive Twitter account has attracted a lot of negative attention. But whomever is running the social media strategy at Progressive has gotten stuck in a loop. No matter what you tweet @Progressive, you get the same bland PR-speak non-answer assuring you that Progressive has looked into it and everything is just fine, nothing to see here.
Wil Wheaton's got an audio interpretation of what the @Progressive account sounds like to him:
[Flash 9 is required to listen to audio.]
Dear Progressive Insurance PR Bot
When United CEO Oscar Munoz lied about Dr David Dao, slandering the passenger that was beaten unconscious as a direct result of his employees enacting the policies he put in place, he was acting in the knowledge that he would shortly be elevated to the Chairmanship of United’s board of directors.
Motherboard’s Joseph Cox continues his excellent reporting on Flexispy, a company that make “stalkerware” marketed to jealous spouses through a network of shady affiliates who feature dudes beating up their “cheating girlfriends” after catching them by sneaking spyware onto their devices.
In Canada’s hyper-concentrated and vertically integrated telcoms sector, data caps are a normal part of life; and where there are data-caps, there is cable company fuckery in the form of “”zero rating” — when your telcom sells you to online service providers, taking bribes not to count their service against your cap.
Even the most expensive pair of hi-fi headphones can’t match the feeling of bass rumbling through your body at a live show. That’s why music aficionados designed The Basslet, an accessory that reproduces that sensation from your wrist. Does it make your whole body shake with deep subs? Not really, because that would be terrifying, but […]
They probably just sleep a lot. But still, you can remotely keep an eye on them when you’re at work and missing them deeply with this HD monitor from Kodak.If you have a new puppy that destroys everything in sight, or you just want to be a little more security-conscious, this WiFi camera is a […]
Thinking of a business idea is the easy part. Doesn’t even have to be a “good” idea, you can still get people to throw money at a non-existent venture, but to do that you need to at least have something even resembling a viable business plan. Why doesn’t anyone do it then? Because building that semi-viable […]