Usability guru Jakob Nielsen has more thoughts on writing Web-headlines and how they benefit from the use of the passive voice. Nielsen's classic 1998 essay "Microcontent: How to Write Headlines, Page Titles, and Subject Lines
" is the single most important essay I've ever read on good Web style, and today's followup, "Passive Voice Is Redeemed For Web Headings," is an intriguing followup.
Nielsen's thesis is that the passive voice -- which is usually frowned upon by people who love good prose -- enables headline writers to "front-load" their heds with the key concepts from the story, making it easier for people scanning those headlines (as search results or feed headlines) to pick out their meaning more quickly.
However, recent findings from our eyetracking research emphasized the overwhelming importance of getting the first 2 words right, since that's often all users see when they scan Web pages. Given this, we have to bend the writing guidelines a bit, especially for elements that users fixate on when they scan – that is, headlines, subheads, summaries, captions, hypertext links, and bulleted lists.
Words are usually the main moneymakers on a website. Selecting the first 2 words for your page titles is probably the highest-impact ROI-boosting design decision you make in a Web project. Front-loading important keywords trumps most other design considerations.
Writing the first 2 words of summaries runs a close second. Here, too, you might want to succumb to passive voice if it lets you pull key terms into the lead.
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