Home security company ADT had an offer its website users couldn't refuse: never criticize the company or its products.
Customers accessing the "My ADT" service were challenged to agree to new terms and conditions, among which was "Will not disparage ADT, ADT's products or services, or any of ADT's affiliates or their products of services."
"The answer is NO, and I'm quitting your service and going to a competitor," wrote customer Matt Weeks on Twitter. "If you don't want bad reviews, try better prices and service, not this kind of shady legal garbage."
After the online backlash, the company promised to remove the provision for users...
...but somehow managed to make it worse, insisting that the disparagement clause still applies when "linking to our website."
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