Buoyed by the news that three of the four labels are now making music available as DRM-free MP3s
, Wired's digital music columnist Eliot Van Buskirk has resigned from all the DRM-based subscription services he had subscribed to: Yahoo, Napster and Rhapsody. In a fascinating piece, he recounts the process of resigning from each one. Yahoo only took one minute, but check out the rigmarole Napster puts you through!
What a pain. There's no way to cancel online, so I called the cancellation number (800.839.4210) and waited on hold for about 20 minutes listening to messages like "Did you know that your Napster subscription lets you access over 5 million tracks? Please hold, and a customer service representative will be with you shortly."
A woman came on the line and asked me a bunch of questions (Was this my first call? Could I confirm my email? Is there a phone number on which she could call me back in case something goes wrong with the call? Can I hold again?). Granted, this is two days after Christmas, but still, I wasn't too happy at how long this was taking.
When she took me off hold again, I told her I wanted to cancel because 2007 was the year 3 of the major labels started selling music without DRM. Back on hold.
She came back -- presumably after consulting a manager or the internet to find out what DRM is -- and then responded, "I don't understand, because all of our music contains DRM." Back on hold. This time, I told her I wanted to cancel because the files were DRMed, and she finally canceled my subscription.
CSIR-Tech is the commercial arm of the Indian government’s Council of Scientific and Industrial Research; after spending ₹50 crore (about USD7.6M) pursuing more than 13,000 “bio-data patents” (patents of no real value save burnishing the credentials of the scientists whose names appear on them), they have run out of money and shut down.
Troy Hunt, proprietor of the essential Have I Been Pwned (previously) sets out the hard lessons learned through years of cataloging the human costs of breaches from companies that overcollected their customers’ data; undersecured it; and then failed to warn their customers that they were at risk.
The World Wide Web Consortium has announced that its members have until April 19 to weigh in on whether the organization should publish Encrypted Media Extensions, its DRM standard for web video, despite the fact that this would give corporations the new right to sue people who engaged in legal activity, from security researchers who […]
You know the drill. You go to the dentist and they ask you how often you floss. You lie through your teeth and say, “every day!” (Bonus points if you have some cilantro or chives stuck in your gums from lunch). You don’t want to keep up the charade any longer, but rubbing that tiny strand […]
The Raspberry Pi Foundation has done outstanding work packing a fully capable desktop computer into a package the size of a deck cards—especially one that only costs $35. But if you already have a working laptop, why should you care? Oh, how much you have to learn. Besides operating well as a compact digital media hub, […]
Custom coffee vessels are the perfect piece of office flair, but it’s just a matter of time before your VOTE FOR PEDRO mug will start to lose its relevant wit. Why not have a new one every day, with whatever silly nonsense you want sticking off the sides? You can save big on your novelty […]