Buoyed by the news that three of the four labels are now making music available as DRM-free MP3s
, Wired's digital music columnist Eliot Van Buskirk has resigned from all the DRM-based subscription services he had subscribed to: Yahoo, Napster and Rhapsody. In a fascinating piece, he recounts the process of resigning from each one. Yahoo only took one minute, but check out the rigmarole Napster puts you through!
What a pain. There's no way to cancel online, so I called the cancellation number (800.839.4210) and waited on hold for about 20 minutes listening to messages like "Did you know that your Napster subscription lets you access over 5 million tracks? Please hold, and a customer service representative will be with you shortly."
A woman came on the line and asked me a bunch of questions (Was this my first call? Could I confirm my email? Is there a phone number on which she could call me back in case something goes wrong with the call? Can I hold again?). Granted, this is two days after Christmas, but still, I wasn't too happy at how long this was taking.
When she took me off hold again, I told her I wanted to cancel because 2007 was the year 3 of the major labels started selling music without DRM. Back on hold.
She came back -- presumably after consulting a manager or the internet to find out what DRM is -- and then responded, "I don't understand, because all of our music contains DRM." Back on hold. This time, I told her I wanted to cancel because the files were DRMed, and she finally canceled my subscription.
Steven Boyett writes, “Humble Bundle has released a unicorn-themed Bundle, with proceeds to benefit the World Wide Fund for Nature and Fauna & Flora International. For as little as $1.00, you can get Ariel, by Steven R. Boyett (full disclosure: that’s me); Unicorn Mountain, by Michael Bishop; Homeward Bound, by Bruce Coville; and Unicorn Triangle, […]
Brewster Kahle, who invented the first two search engines and went on to found and run the Internet Archive has published an open letter describing the problems that the W3C’s move to standardize DRM for the web without protecting otherwise legal acts, like archiving, will hurt the open web.
Timothy from Creative Commons writes, “The purpose of copyright is to empower — not frustrate! — creativity and knowledge production. Nowhere is a balanced copyright more important than in education. But 15-year-old EU copyright laws don’t take into account modern digital and online teaching methods, tools, and resources.”
All moms are different. But all moms like getting flowers on Mother’s Day, and that’s a fact (not, however a fact we can document in any fashion.) Instead of getting chewed out for forgetting to call her on the second Sunday of May, you can take care of it ahead of time with Teleflora’s flower […]
Yeah, Bluetooth audio is pretty common these days, so why should you care about these earbuds? Look how happy that woman up above looks. She’s got FRESHeBUDS in. Boom. There’s your reason. She’s also at the beach and it appears to be a very nice day.But for the sake of promotion, wireless earbuds are fast becoming the […]
“Gets stuff done,” is a good way to be described by anybody. Especially by coworkers or bosses. Because whether you’re in finance or a children’s librarian, stuff needs to get done. But how do you make sure stuff gets done? You definitely can’t do all the stuff yourself, unless your company/organization/government office consists entirely of you. And […]