"It was when we stood up to disembark - in those annoying moments when everyone is waiting to be released from the metal can we've been packed in together - that Steven Slater commandeered the p.a. system and issued his rant. 'F--- you! F--- all of you! I'm f------ through with this! I'VE HAD IT! I've been doing this for 28 f------ years and I can't take it anymore. And for the f----- a-----who told me to f--- off: f--- you! That's it! I'm done! F--- you all!' At that point the older Catholic lady looked back at me and crossed herself, and I told her, 'No, that is not normal."—Heather Robinson, who was on the JetBlue flight where Steven Slater flipped out.