Buyers of Dell's Latitude 6430u, an $850 Ultrabook, report an unusual feature: the overwhelming odor of cat piss.
"The machine is great, but it smells as if it was assembled near a tomcats litter box," reported a Dell customer using the handle Three West. "It is truly awful! It seems to be coming from the keyboard."
A Dell technical support provider suggested cleaning the keyboard area with a soft cloth, but it was to no avail.
"Same experience," wrote forum user Hotecha. "I thought for sure one of my cats sprayed it, but there was something faulty with it so I had it replaced. The next one had the same exact issue. It's embarrassing taking it to clients because it smells so bad."
Added Gambit29: "I thought I smelt something odd. Well.. here I am Sunday doing some work on the couch and my wife says 'what stinks like cat pee'. I said.. I think its this laptop.. puts her nose up to the keyboard and BAM! It really stinks."
A Senior Dell Technical Consultant, SteveB, reassured customers that Dell would get to the root of the problem, which was definitely not cat piss: "Dell Engineering and our suppliers have been analyzing a captured unit and are close to a root cause. A biological contaminate/health hazard is not suspected at this time."
In the meantime, I'll provide a few details of what we do know.
The smell was related to a manufacturing process that has now been changed
The smell is not in any way related to biological contamination
The smell is not at all health hazard
If you order an E6430u now, it will not have the issue
As soon as we have final engineering failure analysis, more information will be posted on how to immediately resolve the issue. We hope to have the information this week so please keep watching this thread.
I have a 64GB iPhone, but I don’t like using iTunes to transfer videos to it because it is a hassle. I have this little $30 USB/Lighting flash drive that holds 32GB of files, including videos, photos, and songs. I plug it into my computer, copy over a bunch of card magic instruction videos, and […]
Researchers at UC Riverside and Centro de Investigación Científica y de Educación Superior de Ensenada have published a paper describing their ongoing success in setting a “transparent nanocrystalline yttria-stabilized-zirconia” into patients’ skulls, which reveal the patients’ brains so that the patients’ brains can be zapped with therapeutic lasers.
A pilot invented this $18 plastic hook for your belt/waistband that can tow a 25lb rollaboard around the airport behind you, leaving you hands-free as you maneuver the concourse.
3D printers are hot, but they’re also pricey. While the prospect of cranking out everything we can dream up is enticing, cost is often one factor that keeps us from jumping onto the 3D printing train.Now, thanks to M3D, that doesn’t have to be the case. You can now get its flagship 3D printer–plus four reels of filaments–for just […]
It’s no secret that technology is changing the way we all work—but it’s also transforming the way we play. The games of today look nothing like those of 10 or even 20 years ago: these days it’s all about mobile and 3D. And now you can learn to design 3D mobile games with the Intro to Unity 3D Game […]
Earbuds are fine for casual listening while you work out or run errands. But when you really want to experience music as it was intended, nothing beats a serious set of noise-canceling, soundscape-enhancing headphones.The REMXD On-Ear Bluetooth Headphones offer high-quality sound with complete wireless connectivity — and at just $35.99, this rechargeable set won’t even cut into […]