PayPal gave itself the right to robocall you for any damn reason it pleases

robocall

PayPal is splitting away from eBay on July 1. When that happens, PayPal users will be pleased to know that they've agreed to allow PayPal to robotext and robocall the bejesus out of them.

From Credit.com:

The fine print also says PayPal can pass along the same rights to its affiliates. Here’s the language, in black and white, from the company’s website:

You consent to receive autodialed or prerecorded calls and text messages from PayPal at any telephone number that you have provided us or that we have otherwise obtained . . . . (PayPal) may share your phone numbers with our Affiliates or with our service providers, such as billing or collections companies, who we have contracted with to assist us in pursuing our rights.

Don't like it? Neither did PayPal consumer Robert Pascarella, who questioned PayPal about the terms of service on the company’s Facebook page:

“Regrettably, there isn’t an opt out option to certain items within our User Agreement,” PayPal responded. When he objected, PayPal posted directions for closing his account.

Image: "Buy now! Pay later!" Shutterstock

Notable Replies

  1. I find paypal useful, so I'm not going to close my account, at least not yet. But they are not the only company to do things like this and so you just arm yourself to shrug off their shit.

    For my home telephone number, I've ported it to a cloud telephony provider for $3 per month plus $0.05 per minute usage. https://www.callfire.com/pricing I have a simple phone menu (no voice mail) that transfers calls to one of our four mobile numbers. 95% of the calls made to my home number are hangups - the robo dialer does not know how to press[1] for me, [2] for my wife, etc.

    For our mobile phones we run an app called Mr. Numbers http://mrnumber.com/ which crowd sources the flagging of spam originating telephone numbers. Some spammy calls still do get through, a couple a week, but most are caught and simply hungup on before the mobile phone even rings twice.

    If paypal resorts to making non-opt-out marketing calls, they will simply be filtered out with the rest of the spam.

  2. I am not a lawyer, but I've had to do some research on this topic for professional reasons. It would appear to me that PayPal's rule is a direct violation of FCC regulations on telemarketing robocalls.

    FCC rules require express written consent for telemarketing robocalls, and the company isn't allowed to require the consumer to sign the consent agreement as a condition of receiving any goods or services.

    For a readable article on the topic, see here: http://www.natlawreview.com/article/fcc-adopts-rules-requiring-written-consent-telemarketing-robocalls

    For the actual text of the FCC regulations, see here: http://www.ecfr.gov/cgi-bin/text-idx?SID=033a7e3f1768924106b5e869167a73ae&mc=true&node=sp47.3.64.l&rgn=div6

  3. Tyrannical socialist sharia EU rules require direct marketing companies to give you an opt-out option every time they send you a message. Your personal data cannot be disclosed to a third party without your consent, nor can they be sent to a non-EU country unless it provides equivalent levels of protection.

    How we look to the USA and sigh at our lack of Freedom!

  4. Good thing I gave them a 1-900 number for their records...

  5. I changed my # at PoorPal to (XXX) 555-1212. Here in North America, that's always a fun number to hand out on webforms. Using 'Jenny's #' can cause hassles to innocent civilians.

    I'll also note that PayPal's own phone # is (888) 221-1161. I can't guarantee that the webform will accept that answer, but it would be loads of fun if that works.

Continue the discussion bbs.boingboing.net

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