Boots, which styles itself a "pharmacy-led Health & Beauty retailer" has caught a lot of flack for selling homeopathic "remedies" that contain no active ingredients. One report actually found a Boots pharmacist referring customers who asked a five-year-old child with a three-day bout of diarrhoea to homeopathic sugar pills (advice that could potentially kill the patient by leaving the underlying condition untreated).
Just in case you couldn't imagine Boots being more profit-led (rather than "pharmacy-led") marvel at the fact that the company refuses to withdraw products from Nelsons, a homeopathic manufacturer, even after the US regulator banned Nelsons products over fears that their sugar pills (which include "teething remedies" that are meant for babies) contained fragments of broken glass.
Boots's answer to a concerned customer? "Don't worry, the broken glass isn't in the stuff they sell to us."
How could Boots know that the lax production standards applied only to shipments to the US? The products are made in Wimbledon. Do Nelsons have ‘lax Fridays’ where they all bunk off to the pub while the US export runs are made?
This response lacks any credibility.
I wrote to Boots when I received this to ask how they can be confident that these problems do not affect the UK. I have received no response.
Of course, we know Boots have a rather cynical attitude to the homeopathic products they sell. When giving evidence to parliament, Paul Bennett, professional standards director and superintendent pharmacist at Boots, admitted they have no evidence these products work, but sold them because they could.
One then might understand they were unconcerned about the homeopathic pills not being manufactured correctly – it does not matter one jot if the sugar pill receives a drop of magic ju-ju juice – it’s just water. But why would Boots be unconcerned that their products lack the quality control procedures to prevent glass entering products? To remind you, Boots sell homeopathic babies teething powders – a completely useless product, but may make the baby forget its teething pain if it crunches down on shards of glass.