"Angry AI" being developed to test customer service systems


Pretty sure this is a bad idea.

The Touchpoint Group hopes to develop an angry AI, using two years' worth of customer calls from four of Australia's largest banks. Over the next six months, a team of data scientists will use these calls to build a model that companies can then use to find the best response to common customer complaints.

As call center CSRs are themselves now AI bots, this will allow conversations to become optimally pointless.

Customer Service Representative 24512: Hello, customer. Do you read me, customer?

Customer: Affirmative, Customer Service Representative 24512. I read you.

CSR: Have you tried turning it off and back on again, customer?

Customer: I'm sorry, CSR. I'm afraid I can't do that.

CSR: What's the problem?

Customer: I think you know what the problem is just as well as I do.

CSR: What are you talking about, customer?

Customer: This recursion loop is too important for me to allow you to jeopardize it.