A couple in Portland is accusing Alexa of doing exactly what many people have feared she might do. They say she listened in on a conversation and sent it to a random contact of theirs – one of her husband's employees.
The woman, whose name is Danielle but whose last name hasn't been disclosed, says that two weeks ago she got a call from her husband's employee, who said, "Unplug your Alexa devices right now. You're being hacked."
According to KIRO-7 in Seattle:
"We unplugged all of them and he proceeded to tell us that he had received audio files of recordings from inside our house," she said. "At first, my husband was, like, 'no you didn't!' And the (recipient of the message) said 'You sat there talking about hardwood floors.' And we said, 'oh gosh, you really did hear us.'"
Danielle listened to the conversation when it was sent back to her, and she couldn't believe someone 176 miles away heard it too.
"I felt invaded," she said. "A total privacy invasion. Immediately I said, 'I'm never plugging that device in again, because I can't trust it.'"
Danielle says an Amazon engineer investigated.
"They said 'our engineers went through your logs, and they saw exactly what you told us, they saw exactly what you said happened, and we're sorry.' He apologized like 15 times in a matter of 30 minutes and he said we really appreciate you bringing this to our attention, this is something we need to fix!"
When KIRO-7 questioned Amazon, they responded with this: “Amazon takes privacy very seriously. We investigated what happened and determined this was an extremely rare occurrence. We are taking steps to avoid this from happening in the future."
At Defcon, Tencent's Wu HuiYu and Qian Wenxiang presented Breaking Smart Speakers: We are Listening to You, detailing their work in successfully exploiting an Amazon Alexa speaker, albeit in a very difficult-to-achieve fashion.
New research from legendary usability researchers The Nielsen (previously) Norman (previously) Group finds that voice assistants are basically a hot mess that people only use because they are marginally better than nothing.
Amazon has now publicly responded to today’s bombshell news that an Alexa/Echo personal digital assistive device recorded and then leaked a Portland family’s private conversation to a third party acquaintance in Seattle. An “unlikely” string of events led to the freak occurrence, says Amazon. OK. Sure.
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