A man in Germany asked Amazon to send him the audio recordings of his Alexa activities, and Amazon complied with the request, giving him a bonus: a link to 1,700 recordings from a stranger. When he told Amazon about it, Amazon didn't reply, but deleted the files from the link. Too late – the man had already downloaded the audio files. He then shared the files with a German magazine. They listened to the audio recordings of the man and his female companion and were able to figure out who he was and they told him what had happened. After the magazine ran the story, Amazon suddenly became chatty:
"This was an unfortunate case of human error and an isolated incident. We have resolved the issue with the two customers involved and have taken steps to further improve our processes. We were also in touch on a precautionary basis with the relevant regulatory authorities."