Cat furniture maker Jackson Cunningham was banned for life from Airbnb, and the company wouldn't tell him why. In his essay, he compares his experience to the nightmarish Black Mirror episode, White Christmas.
Here's an email that Airbnb sent Jackson:
We regret to inform you that we’ll be unable to support your account moving forward, and have exercised our discretion under our Terms of Service to disable your account(s). This decision is irreversible and will affect any duplicated or future accounts.
Please understand that we are not obligated to provide an explanation for the action taken against your account. Furthermore, we are not liable to you in any way with respect to disabling or canceling your account. Airbnb reserves the right to make the final determination with respect to such matters, and this decision will not be reversed.
Jackson followed up with Airbnb customer support and received the following reply:
Please understand that we are not obligated to provide an explanation for the action taken against your account. Additionally, we consider this matter closed and will no longer reply to any inquiries regarding your account.
Jackson decided to try to find out why he was banned. As far as he can tell, it was because he wrote a review of one of his stays on Google, and Airbnb only allows reviews on its own platform.
The part that’s especially poetic to me is that AirBnB touts a firm brand message of community and connectedness with their “Belong Anywhere” campaigns but the frightening reality is that any individual user is completely disposable, without a shred of appeal to due process... We’re becoming increasingly dependent on a handful of major tech giants to get through our basic daily routine. Imagine waking up one day and no longer being able to check your Gmail, buy things on Amazon, or book an Uber.
Luke Curtis, the IT manager for Quartz, recently bought an iTunes gift card from a “popular discount website” and loaded into into his iTunes account. A few days later he received a message from Apple that read “You cannot login because your account has been locked.” He called Apple’s customer service and was told that […]
Facebook just announced it has permanently banned a number of “dangerous” alt-right and anti-Semitic trolls, including Louis Farrakhan, Alex Jones, Paul Joseph Watson, Milo Yiannopoulos, and Laura Loomer. From CNN: Facebook had removed the accounts, fan pages, and groups affiliated with these individuals after it reevaluated the content that they had posted previously, or had […]
Concentration in the tech sector has left us with just a few gigantic online platforms, and they have turned into playgrounds for some of the worst people on earth: Nazis, misogynists, grifters, ultranationalists, trolls, genocidal mobs and more. The platforms are so big and their moderation policies are so screwed up, and their use of […]
Vinyl is officially back. People are hearing the proof behind the initial “retro” excitement: that records really do have a richer sound. And if you haven’t switched to old-school records for serious listening, it’s a new golden age. Why? Because quality turntables like the Altec Lansing ALT-500 are finally available to a market other than […]
Between all of our apps, streaming devices, Bluetooth speakers, and energy-sucking decorations, paying for utilities each month can be…brutal. In fact, the average household spends roughly $70 a month on the water bill alone. That number might not seem terribly significant, but when you add it up, that’s $840 a year — a pretty significant […]
Seems like no matter what kind of wireless earbud you buy, you’re sacrificing something: Sound for longevity, battery life for durability, the list goes on. Finally, it seems like the tech is starting to come together for the full package in a few newer models. Case in point: These PaMu Slide Bluetooth 5 In-Ear Headphones. […]