Airhelp is a service that helps airline passengers in 30 countries file claims (for delays, lost bags, overbookings, and cancellations) structured to increase the likelihood of paying out; the bots have made $930m in successful claims to date, and the company behind it only collects a commission when a claim succeeds.
The service uses internal machine-learning systems that sifts through claims to identify high-potential claims, as well as correctable defects in claims, like missing documents.
The system is similar to the many DoNotPay bots (previously), including one that helps passengers claim compensation if there is a price-drop after they buy their tickets.
AgA (short for Agent’s Assistant) and Docky will help the company with customer service and automatic assessment of claims. AirHelp says it has been testing these bots internally since last year and that they have already assessed 30 percent of claims it receives with 95 percent accuracy. After making an assessment, if AgA comes to the conclusion that its decision is not perfect, it informs the operations agents to focus on the tasks needed to complete the assessment. Docky acts as an assistant operating within AgA to request missing documents from customers and handles 40 percent of those assignments.
AirHelp’s new bots collect airline compensation for passengers [Manish Singh/Venturebeat]
John Hodgman's last book, Vacationland, was a kind of absurdist memoir of a weird kid who'd grown up to the kind of self-aware grownup who really wanted to dig into how he got to where he was, with bone-dry wit and real heart (I compared it to Steve Martin's Cruel Shoes, but for adults who'd […]
Last Mother's Day, grandmother Rhonda Mengert was subjected to a pat-down search at Tulsa airport, wherein a TSA agent felt a panty-liner in her underwear; she was then forced to strip down and show her panty-liner to a female TSA agent. Naturally, she filed suit against the TSA.
* FAA says some MacBook Pros are unsafe on airplanes • Apple recently recalled certain laptops over battery fire risk
As much as vaping has taken over the market during the last decade, there’s still a lot of questions about the technology, as well as health concerns that we’re just now finding out about. One thing you can say about smoking: You know exactly what you’re getting, especially when it comes to pipes that you […]
We can’t all go through life with just a pair of sneakers and flip-flops. Sometimes, you have to invest in a pair of high-quality dress shoes. However, you’ve probably discovered that high-end footwear almost always comes with eye-popping price tags. You’ve got to compromise on second-hand or just suck it up and take out a […]
We have a theory about those throw blankets that are barely big enough to cover your legs. The only people who seem to make them or use them are grandmothers, and the blankets are only that small because Nana got bored halfway through the sewing job. Look, we’re sure she means well. But if you […]