Avis claims a customer drove 29,000 miles in three days, charging her $8,079.76. If she had driven the car non-stop for 72 hours, she would have to maintain an average speed of 402 miles per hour.
The receipt Avis gave Giovanna Boniface reads, "Odometer Out: 77224 Odometer In: 48170"
Boniface says she'd only driven 185 miles.
She discovered the overcharge while checking her credit card statement before boarding a flight to Europe.
From North Shore News:
Boniface and her husband tried calling the Avis's Pearson airport location non-stop for about 90 minutes. No one picked up and she didn't have the option to leave a voicemail.
When she finally got through to a customer service agent, she explained the situation.
"And they didn't really care. I asked to be put through to a supervisor, because sometimes that's what you need to do and they just hung up on me. And I don't know if they do that purposely, but I just kept getting hung up on," she said.
For days after, there was "Nothing from Avis. Not a peep," she said.
Boniface asked VISA to cancel the charge but their process for a dispute could take at least 45 days. On Friday morning, she confirmed the charges had gone through.
Avis really wanted that money! After all, $8,000 is $8,000
Avis only responded after the story gained media attention. Suddenly, they were sorry, so sorry, and promised to issue a refund in five days. However, they have not explained how they made the error.
Previously:
• Hertz to pay $168 million for falsely reporting stolen vehicles causing customers to be imprisoned
• If you rent a car from Hertz, watch out! 230 customers say they were falsely arrested for car theft
• Hertz faces backlash after rejecting Puerto Rican driver's license, calls cops on customer
• Hertz 'deeply saddened' that it took 5 years to find the receipt to free an innocent man
