Online customer service agents are watching what you type

When something goes wrong with a product you own or a service you pay for, it's reasonable to expect quick, effective customer service from the company responsible for whatever it is that's giving you trouble. Read the rest

This could be United Airlines' new TV commercial

[NSFW: violence] This man's suffering is not a joke. United customer service is a joke. Background.

(United parody logo by @skolanach) Read the rest

United Airlines traveler knocked unconscious and dragged off overbooked flight

United Airlines offered passengers $800 to skip an overbooked flight: there were enough seats for the paying ticketholders, but not for several United employees who wanted to travel with the plane. With no takers, they started picking people at random to eject. Read the rest

T-Mobile customer exacts revenge

A T-Mobile customer in Florida drove her SUV into the store, smashing through the front window and coming to a stop deep in the showroom. Then she emerged from her disabled vehicle, hefted a broken window frame, and smashed a display.

"What is wrong with her?" calls out an unseen observer.

According to witnesses who spoke to WPFB News, she was upset by the store's employees.

It's unclear if the woman was arrested. Palm Spring Police Department has not commented on the incident. T-Mobile representatives referred WPBF 25's questions to police, but did say no one was injured in this incident.

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