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  • lufthansa Lufthansa to deaf customer: "please keep trying" to speak with us on the phone Mark Frauenfelder
  • fight or flight Flight attendants are learning to punch obnoxious customers Thom Dunn
  • arise ProPublica digs into the gig economy pyramid scheme that sells work-from-home customer service reps Thom Dunn
  • companionship for rent A popular service in Japan lets you rent-a-person to just sort of be there with you, and do nothing else Thom Dunn
  • customer service Nintendo: How to deal with difficult customers David Pescovitz
  • disdain for the working class David Sedaris unfunnily proposes a "citizen's dismissal" law that lets anyone fire service workers at any time Thom Dunn
  • burger king Customer demands refund at Burger King as restaurant burns down Rob Beschizza
  • fart apps I reported a passenger for farting in our shared Lyft and now we've been officially un-paired from Lyft forever (supposedly) Thom Dunn
  • reservations Behind the velvet rope hierarchies of NYC restaurant reservations David Pescovitz
  • customer service Starbucks apologizes after two cops claimed they were ignored by the baristas David Pescovitz
  • Pooch Patch Company president calls a customer "Fatty McFat-Fat" when she gives them a bad review Carla Sinclair
  • online privacy Online customer service agents are watching what you type Séamus Bellamy
  • customer service This could be United Airlines' new TV commercial Mark Frauenfelder
  • customer service United Airlines traveler knocked unconscious and dragged off overbooked flight Rob Beschizza
  • customer service T-Mobile customer exacts revenge Rob Beschizza
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