travel Couple's 5-star resort vacation marred by drugs, death, and defecation Mark Frauenfelder

customer disservice When Tesla burst into flames mid-ride, driver was told to bring burned heap to a service center (video) Carla Sinclair

google Wendy's will start using AI chatbots for drive-throughs Mark Frauenfelder

airbnb Vengeful couple racks up massive utility bill at Airbnb after cancellation denied Mark Frauenfelder

los angeles Indie artist and (former) Walmart worker Sugar Pit banned for filming music video in store Rusty Blazenhoff

AI Call Samantha, the not-at-all creepy AI phone assistant taking customer service to the next level UPSO

Disrupticons Carvana disrupts the used car market with a stolen Maserati Jason Weisberger

travel Watch: Southwest pilot leans out of cockpit window to retrieve passenger's phone Carla Sinclair

True Crime FedEx customer service rep is deadly serious about finding a corpse Thom Dunn

customer service Lufthansa to deaf customer: "please keep trying" to speak with us on the phone Mark Frauenfelder

air travel Flight attendants are learning to punch obnoxious customers Thom Dunn

gig economy ProPublica digs into the gig economy pyramid scheme that sells work-from-home customer service reps Thom Dunn

Japan A popular service in Japan lets you rent-a-person to just sort of be there with you, and do nothing else Thom Dunn

video games Nintendo: How to deal with difficult customers David Pescovitz

christ what an asshole David Sedaris unfunnily proposes a "citizen's dismissal" law that lets anyone fire service workers at any time Thom Dunn

fires Customer demands refund at Burger King as restaurant burns down Rob Beschizza

lyft I reported a passenger for farting in our shared Lyft and now we've been officially un-paired from Lyft forever (supposedly) Thom Dunn

restaurants Behind the velvet rope hierarchies of NYC restaurant reservations David Pescovitz

police Starbucks apologizes after two cops claimed they were ignored by the baristas David Pescovitz

customer service Company president calls a customer "Fatty McFat-Fat" when she gives them a bad review Carla Sinclair