banking Nightmare at Wells Fargo: customer battles fraudulent charges for months until NY Times shames the bank into helping him Mark Frauenfelder
social media Instagram's terrifying false positive nearly ruined a tech writer's life Mark Frauenfelder
News California lawmakers introduce bill to stop letting wealthy people skip airport security lines Mark Frauenfelder
customer disservice When Tesla burst into flames mid-ride, driver was told to bring burned heap to a service center (video) Carla Sinclair
south korea Vengeful couple racks up massive utility bill at Airbnb after cancellation denied Mark Frauenfelder
los angeles Indie artist and (former) Walmart worker Sugar Pit banned for filming music video in store Rusty Blazenhoff
AI Call Samantha, the not-at-all creepy AI phone assistant taking customer service to the next level UPSO
travel Watch: Southwest pilot leans out of cockpit window to retrieve passenger's phone Carla Sinclair
customer service Lufthansa to deaf customer: "please keep trying" to speak with us on the phone Mark Frauenfelder
gig economy ProPublica digs into the gig economy pyramid scheme that sells work-from-home customer service reps Thom Dunn
Japan A popular service in Japan lets you rent-a-person to just sort of be there with you, and do nothing else Thom Dunn
