lufthansa Lufthansa to deaf customer: "please keep trying" to speak with us on the phone Mark Frauenfelder
arise ProPublica digs into the gig economy pyramid scheme that sells work-from-home customer service reps Thom Dunn
companionship for rent A popular service in Japan lets you rent-a-person to just sort of be there with you, and do nothing else Thom Dunn
disdain for the working class David Sedaris unfunnily proposes a "citizen's dismissal" law that lets anyone fire service workers at any time Thom Dunn
fart apps I reported a passenger for farting in our shared Lyft and now we've been officially un-paired from Lyft forever (supposedly) Thom Dunn
customer service Starbucks apologizes after two cops claimed they were ignored by the baristas David Pescovitz
Pooch Patch Company president calls a customer "Fatty McFat-Fat" when she gives them a bad review Carla Sinclair
customer service United Airlines traveler knocked unconscious and dragged off overbooked flight Rob Beschizza