travel Watch: Southwest pilot leans out of cockpit window to retrieve passenger's phone Carla Sinclair
customer service Lufthansa to deaf customer: "please keep trying" to speak with us on the phone Mark Frauenfelder
gig economy ProPublica digs into the gig economy pyramid scheme that sells work-from-home customer service reps Thom Dunn
Japan A popular service in Japan lets you rent-a-person to just sort of be there with you, and do nothing else Thom Dunn
christ what an asshole David Sedaris unfunnily proposes a "citizen's dismissal" law that lets anyone fire service workers at any time Thom Dunn
lyft I reported a passenger for farting in our shared Lyft and now we've been officially un-paired from Lyft forever (supposedly) Thom Dunn
customer service Company president calls a customer "Fatty McFat-Fat" when she gives them a bad review Carla Sinclair
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