Technology GoDaddy handed a 27-year-old nonprofit domain to a stranger 2,000 miles away Ellsworth Toohey

Technology HP made support callers wait 15 minutes on purpose, even when agents were free Ellsworth Toohey

Technology Apple locked a 30-year customer out of everything over a gift card Ellsworth Toohey

travel 4 passengers share how they got permanently banned from major airlines Mark Frauenfelder

california California "Click to Cancel" law could end subscription nightmares Mark Frauenfelder

toronto Avis claims customer circled the globe in 3 days, charges her $8,079.76 Mark Frauenfelder

banking Nightmare at Wells Fargo: customer battles fraudulent charges for months until NY Times shames the bank into helping him Mark Frauenfelder

social media Instagram's terrifying false positive nearly ruined a tech writer's life Mark Frauenfelder

News California lawmakers introduce bill to stop letting wealthy people skip airport security lines Mark Frauenfelder

documentaries Top talent voice actor demonstrates 10 different speaking tones Mark Frauenfelder

travel Couple's 5-star resort vacation marred by drugs, death, and defecation Mark Frauenfelder

customer disservice When Tesla burst into flames mid-ride, driver was told to bring burned heap to a service center (video) Carla Sinclair

google Wendy's will start using AI chatbots for drive-throughs Mark Frauenfelder

south korea Vengeful couple racks up massive utility bill at Airbnb after cancellation denied Mark Frauenfelder

los angeles Indie artist and (former) Walmart worker Sugar Pit banned for filming music video in store Rusty Blazenhoff

AI Call Samantha, the not-at-all creepy AI phone assistant taking customer service to the next level UPSO

Disrupticons Carvana disrupts the used car market with a stolen Maserati Jason Weisberger

travel Watch: Southwest pilot leans out of cockpit window to retrieve passenger's phone Carla Sinclair

True Crime FedEx customer service rep is deadly serious about finding a corpse Thom Dunn

customer service Lufthansa to deaf customer: "please keep trying" to speak with us on the phone Mark Frauenfelder