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  • travel Watch: Southwest pilot leans out of cockpit window to retrieve passenger's phone Carla Sinclair
  • True Crime FedEx customer service rep is deadly serious about finding a corpse Thom Dunn
  • customer service Lufthansa to deaf customer: "please keep trying" to speak with us on the phone Mark Frauenfelder
  • air travel Flight attendants are learning to punch obnoxious customers Thom Dunn
  • gig economy ProPublica digs into the gig economy pyramid scheme that sells work-from-home customer service reps Thom Dunn
  • Japan A popular service in Japan lets you rent-a-person to just sort of be there with you, and do nothing else Thom Dunn
  • video games Nintendo: How to deal with difficult customers David Pescovitz
  • christ what an asshole David Sedaris unfunnily proposes a "citizen's dismissal" law that lets anyone fire service workers at any time Thom Dunn
  • fires Customer demands refund at Burger King as restaurant burns down Rob Beschizza
  • lyft I reported a passenger for farting in our shared Lyft and now we've been officially un-paired from Lyft forever (supposedly) Thom Dunn
  • restaurants Behind the velvet rope hierarchies of NYC restaurant reservations David Pescovitz
  • police Starbucks apologizes after two cops claimed they were ignored by the baristas David Pescovitz
  • customer service Company president calls a customer "Fatty McFat-Fat" when she gives them a bad review Carla Sinclair
  • ikea Online customer service agents are watching what you type Séamus Bellamy
  • airlines This could be United Airlines' new TV commercial Mark Frauenfelder
  • picks United Airlines traveler knocked unconscious and dragged off overbooked flight Rob Beschizza
  • Boing Boing Gadgets T-Mobile customer exacts revenge Rob Beschizza
  • movies Someone decided that now was the perfect time for a sequel to Good Burger Devin Nealy
  • Boing Boing Gadgets Get organized with the Microsoft Office Professional 2021 Suite for only $49.99 Boing Boing's Shop
  • Grifters gonna grift Trump advisor Kimberly Guilfoyle hawks gold and silver at CPAC Jennifer Sandlin

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