lufthansa Lufthansa to deaf customer: "please keep trying" to speak with us on the phone Mark Frauenfelder

fight or flight Flight attendants are learning to punch obnoxious customers Thom Dunn

arise ProPublica digs into the gig economy pyramid scheme that sells work-from-home customer service reps Thom Dunn

companionship for rent A popular service in Japan lets you rent-a-person to just sort of be there with you, and do nothing else Thom Dunn

customer service Nintendo: How to deal with difficult customers David Pescovitz

disdain for the working class David Sedaris unfunnily proposes a "citizen's dismissal" law that lets anyone fire service workers at any time Thom Dunn

burger king Customer demands refund at Burger King as restaurant burns down Rob Beschizza

fart apps I reported a passenger for farting in our shared Lyft and now we've been officially un-paired from Lyft forever (supposedly) Thom Dunn

reservations Behind the velvet rope hierarchies of NYC restaurant reservations David Pescovitz

customer service Starbucks apologizes after two cops claimed they were ignored by the baristas David Pescovitz

Pooch Patch Company president calls a customer "Fatty McFat-Fat" when she gives them a bad review Carla Sinclair

online privacy Online customer service agents are watching what you type Séamus Bellamy

customer service This could be United Airlines' new TV commercial Mark Frauenfelder

customer service United Airlines traveler knocked unconscious and dragged off overbooked flight Rob Beschizza

customer service T-Mobile customer exacts revenge Rob Beschizza