John Gross of Indianapolis claims that a TSA operative at the Orlando airport opened up the tightly sealed jar, labelled HUMAN REMAINS, which bore his grandfather's ashes, and then proceeded to butterfinger Grandad all over the terminal. Then the TSA person laughed at him, while he got on his hands and knees and started picking up bone fragments. Most of his grandad ended up in the carpet. From RTV6:
"They opened up my bag, and I told them, 'Please, be careful. These are my grandpa's ashes,'" he told the station. "She picked up the jar. She opened it up. I was told later on that she had no right to even open it, that they could have used other devices, like an X-ray machine. So she opened it up. She used her finger and was sifting through it. And then she accidentally spilled it."