Consumerist's Laura Northrup rounds up several years' worth of stories from Apple customers who say they were denied warranty support on their computers because they'd smoked around them. As an annoying ex-smoker, I can sympathize with a tech who doesn't want to work on a machine that smells like an old ashtray, but that's what painter's masks are for -- I've also serviced machines that reeked of BO and other less savory odors. This just feels like a way to weasel out of doing warranty service and forcing customers to pay for new machines. If the company has a policy of not fixing machines if you smoke near them, it should say so when it sells you the warranty: WARNING: IF YOU LIGHT UP NEAR YOUR LAPTOP, WE WON'T EVER FIX IT, EVEN IF IT IS MATERIALLY DEFECTIVE.
Dena set up an appointment at the same Apple store. They told me that they would take pictures of the computer – both inside and out before determining whether to proceed and that if the only problem was the optical drive, they’d probably just replace it. Dena called me earlier this week to deliver the “bad news.” She said that the computer is beyond economical repair due to tar from cigarette smoke! She said the hard drive is about to fail, the optical drive has failed and it isn’t feasible to repair the computer under the warranty. This computer is less than 2 years old! Only one person in my household smokes – one 21 year old college student. She said that I can get it repaired elsewhere at my expense. I asked why my warranty didn’t cover the repair and was told it’s an OSHA violation.
Smoking Near Apple Computers Creates Biohazard, Voids Warranty
A Pittsburgh-area man was charged with disorderly conduct after telling Verizon store staff that he was “definitely part of ISIS” and talking about ISIS on the store’s demo handsets. When asked to leave the store, Fleming said “he wouldn’t leave the store and that he was definitely part of ISIS,” the complaint said. He also […]
Last year’s Hello Barbie chatbot toy sent all your kid’s speech to cloud servers operated by Mattel and its tech partner, but only when your kid held down Barbie’s listen button — new chatbot toys like My Friend Cayla and the i-Que Intelligent Robot are in constant listening mode — as is your “OK Google” […]
If you’re one of the 60% of Pebble employees who didn’t get a job offer from Fitbit, the company’s new owner, you’re probably not having a great Christmas season — but that trepedation is shared by 100% of Pebble customers, who’ve just learned (via the fine print on an update on the Pebble Kickstarter page) […]
The Boing Boing Store’s Gift Guide is full of ideas for pretty much anyone in your life like hipster ice cub trays, Xbox controllers, Halo Boards, and even diamond necklaces. As always, all products in the Boing Boing Store come at great discounts, too. Shop by price bucket starting at under $20. Under $20:Bloxx Jumbo Ice Trays […]
Unlike traditional lighters, the SaberLight features an electronic plasma beam that’s both rechargeable and butane-free. This sleek lighter is even approved by TSA, so you’ll never be stuck buying lighters you’ll just have to throw away partially used. For some people, like me, this is a pretty big game-changer. The SaberLight’s beam is actually both hotter and cleaner […]
Holiday shopping is in full swing, and the Striiv Touch is one of the best gift ideas I’ve landed on. Its simple design works for females and males, and its wide range of features makes it suitable for even the non-fitness enthusiasts in your life.Unlike traditional fitness trackers, the Striiv Touch also acts as a smartwatch. It […]