Comcast put customer on hold until they closed

Aaron Spain tried to get Comcast to improve his service for a month with no luck. So when he tried to cancel his service he was put on hold for over three hours. Then Comcast closed for the day and cut him off.

Notable Replies

  1. Damn. I just went through this with CenturyLink. I was getting nowhere until I told the chat rep that I had the Cox web page open and was ready to click on "buy". They got all apologetic real fast and fixed my service in an hour.

    It must be hard to live in a place with no competition.

  2. Could you just cancel your direct debit agreement with the bank? Comcast can get in touch with you if it's important.

Continue the discussion

4 more replies