Mike Monteiro writes about his experience of Twitter over the years, and the growing failure of its leadership to take responsibility for what it has become.
…when companies tell you they need to be more transparent it's generally because they've been caught being transparent. You accidentally saw behind the curtain. Twitter is behaving exactly as it's been designed to behave. Twitter, at this moment, is the sum of the choices it has made. Even when the coop is covered in chickenshit, the chickens will come home to roost.
Twitter never saw Donald Trump as a problem, because they saw him as the solution.
Trump is key because his threats have long passed the nebulous, never-quite-defined point where Twitter tends to eject toxic internet celebrities. So it looks like cowardice is at hand: Twitter's brass won't take him on because they're scared of him. And the obviousness of it is unraveling the last faith anyone has in Twitter to get anything significant done about the broader problems of abuse, harassment and general addicted-to-misery behavior on the site.
I still love Twitter and think it could be fixed, and that the people in charge of it are in an "impossible" place where all options lead to pain. I hope they wake up and find the strength to deal with it.