Wisconsin's Pardeeville Area Shopper is a one-person family business run by Candace Lestina, whose mother founded the weekly paper; like all businesses, the Shopper needs internet service, and like most American businesses, the Shopper is at the mercy of a terrible, monopolistic ISP, in this case, Frontier.
Frontier's service was unusably bad: six months into Lestina's three-year contract, she concluded that that she couldn't use the service anymore, plagued by frequent outages and slowdowns. Lestina decided to switch to Charter (a company that is also terrible in every way).
But when she canceled her service, she got an "early termination" bill from Frontier for $4,300. Lestina offered the company a $500 settlement, which they turned down, insisting on the full amount. Lestina says her contract does not spell out this termination clause, but Frontier is insisting that she is legally obliged to pay it in any event.
Frontier has since sent a collections agency after Lestina.
The Frontier Internet service "was dropping all the time," Lestina told the news station. This was a big problem for Lestina, who runs the paper on her own in Pardeeville, a town of about 2,000 people. "I actually am everything. I make the paper, I distribute the paper," she said. Because of Frontier's bad service, "I would have times where I need to send my paper—I have very strict deadlines with my printer—and my Internet's out."
In Pardeeville, Frontier's website lists offers for DSL Internet service plans with speeds from 3Mbps to 12Mbps, but not for higher-speed fiber lines that are generally only available in bigger cities and towns. DSL speeds are often significantly lower than the "up to" speeds advertised by providers.
Frontier demands $4,300 cancellation fee despite horribly slow Internet [Jon Brodkin/Ars Technica]
The Distributed Denial of Secrets Twitter account has published links to terabytes of data identified as raw data from the Cayman National Bank and Trust; Phineas Fisher (previously), the public-interest hacker(s) behind the Hacking Team breach, is credited with the leak.
I've written about Up & Go before: that's the worker-owned co-op of home cleaners in New York City that has built a version of the on-demand economy that keeps the convenience but jettisons the predatory capitalists, and as a result, is able to pay its workers $25/hour.
Trump's 2017 #taxscam transferred more than a trillion dollars to the richest people in America, but when Trump talks about it, he likes to tout the bill's "opportunity zone" provisions that provided massive tax breaks to investors who put money into places that would supposedly create jobs and housing for poor Americans.
Need a boost on that resume? Get a valuable tech education on your own time with these eBook bundles. They contain guides from Packt Publishing that cover everything from game development to machine learning. The Complete Mobile App Developer eBook Bundle It’s a veritable gold rush in the App Store these days. Get in on […]
Vinyl is officially back. People are hearing the proof behind the initial “retro” excitement: that records really do have a richer sound. And if you haven’t switched to old-school records for serious listening, it’s a new golden age. Why? Because quality turntables like the Altec Lansing ALT-500 are finally available to a market other than […]
Between all of our apps, streaming devices, Bluetooth speakers, and energy-sucking decorations, paying for utilities each month can be…brutal. In fact, the average household spends roughly $70 a month on the water bill alone. That number might not seem terribly significant, but when you add it up, that’s $840 a year — a pretty significant […]