Scout Brody is executive director of Simply Secure, a nonprofit that works to make security and privacy technologies usable by technologically unsophisticated people by focusing on usability and human factors.
In a short, smart interview with the O'Reilly Security Podcast (MP3, Brody talks about how a humanistic, human-centered mindset is essential to producing usable (and hence, effective) security. Critically, she also offers excellent advice on how to bring these human-centered practices into your product and service design.
I volunteer on Simply Secure's advisory board, and really believe in this work.
A powerful tool you can adopt when talking to users is cognitive walkthrough. In essence, you ask them to tell you what they're thinking as they're thinking it. So, if you're going to do a cognitive walkthrough for an encryption program, you might say, ‘I'd like you to encrypt this email message. Please tell me what you're doing as you're doing it and all of the thoughts that occur to you.’ You might hear someone say, ‘Oh, wow, okay, so I'm going to encrypt. I don't really know what I'm doing. I'm going to start by pushing this button because that looks good. That's green. I'm going to push that.’ You can really hear the thought process that people are going through.
If you're in a more formal user study context, it can be useful to get the user's consent to videotape—not necessarily the person, but the screen—and see what they're doing because then you can play it for your colleagues. This is one of the most convincing ways you can make a case that your tool has problems or your tool needs improvement. Thus, just by videotaping people trying to use a tool and showing the challenges they face, you can identify ways to improve the user experience.
Scout Brody on crafting usable and secure technologies
A team at MIT’s Department of Mechanical Engineering and Department of Civil and Environmental Engineering have created a set of foldable, 3D printed robots that are doped with magnetic particles that are precisely aligned during printing; when triggered by a control-magnet they engage in precise movements: grabbing, jumping, rolling, squeezing, etc.
John Perry Barlow lived many lives: small-time Wyoming Republican operative (and regional campaign director for Dick Cheney!), junior lyricist for the Grateful Dead, father-figure to John Kennedy Jr, co-founder of the Electronic Frontier Foundation, inspirational culture hero for the likes of Aaron Swartz and Ed Snowden (and, not incidentally, me), semi-successful biofuels entrepreneur... He died this year, shortly after completing his memoir Mother American Night, and many commenters have noted that Barlow comes across as a kind of counterculture cyberculture Zelig, present at so many pivotal moments in our culture, and that's true, but that's not what I got from my read of the book -- instead, I came to know someone I counted as a friend much better, and realized that every flaw and very virtue he exhibited in his interpersonal dealings stemmed from the flaws and virtues of his relationship with himself.
David Graeber defined a "bullshit job" in his viral 2013 essay as jobs that no one -- not even the people doing them -- valued, and he clearly struck a chord: in the years since, Graeber, an anthropologist, has collected stories from people whose bullshit jobs inspired them to get in touch with him, and now he has synthesized all that data into a beautifully written, outrageous and thought-provoking book called, simply, Bullshit Jobs.
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Projects big and small always go smoother when the whole team is collaborating, but members tend to get lost once the conference call ends. Timelinr is a project management solution that helps keep your stakeholders, team, and clients in the loop with high-level project roadmaps and granular task boards. Subscriptions are available today for $49.99. […]
The Adobe Creative Cloud is home to a suite of editing tools today’s creatives count on to produce their content. Whether you’re an aspiring photographer, animator, or graphic designer, Adobe’s programs can help you in your creative pursuits, and with the Complete Adobe CC Training Bundle, you can come to grips with six of them for […]