United Airlines had a passenger knocked unconscious and dragged violently from a full plane for refusing to yield his ticketed seat to an employee who wanted it. This is CEO Oscar Munoz's public apology, to those who needed to be re-accommodated.
United CEO response to United Express Flight 3411. pic.twitter.com/rF5gNIvVd0
— United (@united) April 10, 2017
Hopefully they'll never have an overbooked plane again.